Bartender

POSITION SUMMARY

The Bartender is responsible for preparing and serving alcoholic and non-alcoholic beverages to guests while delivering exceptional customer service. This role ensures all drinks are made to standard, maintains a clean and organized bar area, and adheres to all safety and alcohol service regulations. This role works closely with the kitchen staff to create a welcoming atmosphere and contribute to the success of the business.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Ensure consistency in recipes, presentation.
• Ensures completion of all side work on their shift.
• Must properly handle food and money.
• Maintains par levels, inventory control.
• Makes certain every guest experience is a positive one.
• Prepares the bar area for beginning of shift, during and after.
• Makes certain to use FIFO procedures; notifies appropriate personnel of any items that are running short.
• Ensures proper supplies, materials, products are available for their shift.
• Act as the cashier for the servers when necessary.
• Ensures minors and intoxicated persons are not being served.
• Provide opening and closing inventory of spirits.
• Maintain the cleanliness of the bar area through disposing of all waste, clearing and cleaning all glassware; wiping down bar and preparation areas.
• Wears proper uniform at all times and is warm, welcoming and genuine.

• Step in for other staff as directed/needed or other duties as assigned.

• Attend staff meetings as needed.

• All other duties as assigned.

SUPERVISORY RESPONSIBILITIES

No direct supervisory responsibilities.

JOB REQUIREMENTS

• Hold self and others to high ethical standards.
• Performs work well with speed, accuracy and attention to detail.
• Ability to work well in stressful, high pressure situations.
• Ability to maintain confidentiality of guest information.
• Excellent oral and written communication skills.
• Strong interpersonal and communication skills to develop and enhance business relationships.
• Willingness to provide exceptional customer service.
• Ability to work well with diverse groups or individuals.
• Regular and consistent attendance.
• Willing and able to work evenings, weekends and holidays; available for flexible scheduling to meet the needs of the department.
• Knowledge of federal, state and local laws, ordinances and regulations and policy regarding serving alcohol to minors and intoxicated patrons.
• Must have or be able to obtain eTIPS, Servsafe, & TAM certification or equivalent as required by brand and state.
• Must be able to handle a crisis in a calm, effective manner. This includes upset guests, fire, tornado, armed robbery and assault, bomb threats and accidents.

EDUCATION and/or EXPERIENCE

High School education or GED required to accomplish the essential functions of this job; must be computer proficient and familiar with office equipment. Our ideal candidate will have prior experience in a high-end hotel and/or One-year high volume bar experience required. Customer service experience preferred.

COMPANY VALUES

• GRATEFUL. For all we have, for all we can do to be of service to others.

• HELPFUL. To our Family and Community, Teammates and Guests.

• KIND. To all, in everything we do.