Shift Lead — PM
Classification: Full-time, Hourly, Non-Exempt
Pay Rate: $19.00/hour + tips
Schedule: Sunday – Thursday, 12:00 PM – 8:30 PM
About the Role
Step Into Leadership From Day One
We're hiring a PM Shift Lead for our upcoming Paradise Valley location, opening late 2026. This is a ground-floor leadership opportunity — you'll join before we open and help set the standard for how we operate, serve guests, and show up for each other every day.
As Shift Lead, you're the second-in-command on the floor. You bring the same hospitality instincts as our Barista team, paired with the confidence to lead a shift, support your teammates, and make real-time decisions when the General Manager isn't present. You own your shift from start to finish.
Responsibilities
Pre-Opening
- Participate in onboarding and training prior to opening
- Learn company service standards, operating procedures, and product knowledge at a leadership level
- Assist with café setup, merchandising, and operational readiness
- Help facilitate team training and support Barista onboarding alongside the General Manager
- Support grand opening events and launch activities
Shift Leadership & Operations
- Open or close the location according to established procedures — you own the shift, start to finish
- Lead and direct the Barista team — assign tasks, manage pace, and step in where needed
- Monitor floor coverage and adjust team positioning in real time based on traffic
- Complete shift reports and communicate key updates to the General Manager daily
- Flag any team performance concerns, guest feedback, or operational issues promptly
Guest Experience & Hospitality
- Model the exceptional, attentive guest experience expected of every team member
- Serve as the primary point of contact for guests when the General Manager is not present
- Handle escalations, complaints, and special requests with confidence and good judgment
- Build relationships with regulars and help create a sense of community
Beverage & Product
- Prepare and serve all menu items to company standards with consistency and care
- Maintain strong product knowledge and confidently educate guests and team members
- Uphold quality, presentation, and food safety standards across every shift
Operations & Standards
- Receive and verify product deliveries from our Phoenix production warehouse
- Operate the POS system accurately and oversee cash handling procedures
- Maintain cleanliness, organization, and visual standards throughout the café
- Follow and enforce opening, closing, and daily operational procedures
Requirements
- Experience in coffee, food service, retail, or hospitality — with some lead, keyholder, or supervisory experience preferred.
- A natural leader who steps up without being asked and stays calm under pressure.
- Genuine passion for hospitality and elevating the guest experience.
- Strong communication skills — with guests and with your team.
- Comfortable handling cash, operating POS, and managing product receiving.
- Reliable, punctual, and accountable.
- Ability to stand for extended periods and lift up to 30 pounds.
- Full-time availability for assigned schedule (AM: Tue–Sat, 5:00 AM–1:30 PM or PM: Sun–Thurs, 12:00 PM–8:30 PM), including early mornings, weekends, and holidays.
- Must be at least 18 years old.
- Must be able to obtain and maintain an Arizona Title 4 Basic Alcohol Certification prior to serving alcohol — we will provide guidance on completing this certification before opening
Benefits
- Full-time position with consistent hours, plus tips.
- A dynamic team environment where collaboration is key.
- Opportunity to help open a brand-new location and step into a leadership role at a growing company from day one.
- Employee product discounts.
- Paid pre-opening training and development.
- Eligible for health, dental, and vision benefits the 1st of the month following 60 days of full-time employment.
How to Apply
Ready to join the Too Sweet Cakes team? We can't wait to meet you! Please submit your resume along with a brief cover letter explaining why you'd be a great fit for our team.
For more information about the bakery, visit our website or follow us on Instagram:
Website: www.toosweetcakes.com
Instagram: @toosweet_cakes
At Too Sweet Cakes, we take pride in making high-quality products with a high-performing team. If you're ready to work hard, learn new skills, and be part of a supportive environment, we'd love to meet you!