The following Core Responsibilities represent the primary duties and key priorities of this position. They are grouped into two categories: Job Functions and Professionalism and Style Expectations.
A Physical Requirements section follows, outlining expectations applicable to all positions.
Each responsibility is assigned a weight indicating the percentage of the job it represents. For performance evaluations, the Core Responsibilities account for 90% of the overall score, while the Professionalism and Style Expectations make up the remaining 10%.
Availability including early mornings, weekends, and holidays is required.
Beverage Preparation and Café Operations
Prepare and serve coffee, espresso-based beverages, teas, and other menu items in accordance with established recipes and standards.
Maintain consistency in beverage quality, taste, and presentation.
Provide prompt, friendly, and attentive service to all guests.
Operate espresso machines, grinders, and other café equipment safely and efficiently.
Take customer orders, process payments, and maintain accurate transactions in the POS system.
Maintain cleanliness and organization of the café, including counters, equipment, and seating areas.
Restock supplies such as coffee beans, milk, syrups, cups, lids, and other essentials.
Monitor inventory levels and communicate shortages to the appropriate supervisor.
Follow all food safety and sanitation guidelines.
Assist with opening and closing procedures, including cleaning, stocking, and cash handling.
Support timely and efficient service during peak hours.
Respond promptly to supervisor and guest requests.
Follow all company or hotel policies and procedures.
Attend all required meetings and trainings.
Assist with additional café or food and beverage duties as assigned.
Personal Effectiveness
Complete tasks accurately, efficiently, and with attention to detail.
Work effectively in a fast-paced environment.
Take responsibility for maintaining service and cleanliness standards.
Present a professional appearance and maintain hygiene standards.
Work collaboratively with team members and other departments.
Communication
Communicate clearly and professionally with team members and management.
Follow instructions and ask for clarification when necessary.
Share relevant information regarding café operations, inventory, or guest needs.
Treat co-workers, supervisors, and guests with respect at all times.
These are required of every associate:
Ability to stand and move for extended periods of time.
Ability to lift and carry a minimum of 50 pounds.
Ability to push, pull, bend, stoop, and reach overhead.
Ability to safely operate café equipment and handle hot beverages.
Ability to perform repetitive motions and tasks requiring manual dexterity.
Ability to hear, write, and communicate effectively.
Additional duties may be assigned as needed.
Must possess basic knowledge of coffee and beverage preparation techniques.
Must have a basic understanding of food safety and sanitation regulations.
Ability to operate a POS system and handle financial transactions accurately.
High school education or equivalent experience is preferred.
Prior barista or customer service experience is preferred.
Ability to obtain any required food safety certifications in a timely manner.
CPR certification is preferred; first aid training is a plus.
Additional language proficiency is preferred.
Salary: $17.89 - $18.83 / Hourly