Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Our Guiding Principles:
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
The hourly rate for this opportunity is $16.90 an hour.
Position Summary:• Prepares and services beverages for servers and guests in a speedy, efficient, friendly, and• professional manner by following standard recipes for traditional cocktails and specialty• drinks.
Duties & ResponsibilitiesPrimary Responsibilities/Essential Functions:
- Prepares drinks for the guests and servers following standard recipes for cocktailsand specialty drinks and practicing prudent portion control.
- Provides guests a fun and high-energy environment with the best possible diningexperience, while maintaining a professional distance. Upholds high servicestandards of resort/hotel.
- Maintains proper and adequate set-up of the bar on a daily basis includingrequisitioning and stocking liquor, beer, wine, juices, soft drinks, garnishments,condiments and glassware. Opens and closes bar according to standard operatingprocedures.
- Describes wines, beers and spirits served and make recommendations asrequested. Upsells food and beverage items to maximize profitability. Works withguests to accommodate special requests and dietary needs.
- Handles cash, charge, room and credit card transactions accurately and inaccordance with company policies and procedures. Balances the bank at end ofeach shift and calculates tip outs.
- Follows all standard food handling, sanitation, TIPS and health departmentguidelines.
- Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures.Reports potential safety issues to manager whenever observed and takes immediateaction to resolve in emergency situations. OSHA laws require the use of PersonalProtective Equipment (PPE) when performing work duties that have the potential ofrisk to your health or safety. Team members will be trained in the proper use andcare of assigned PPE if applicable. The hotel provides the required PPE. Teammember has responsibility to report defective, damaged or lost PPE or equipmentthat does not fit properly to their Manager. Maintains strict compliance with hotel'sHazardous Material (HAZMAT) program and familiarizes self with current MSDS.
- Reporting to work as scheduled (on time and on regular basis) is an essentialfunction of the job.
Other Responsibilities/Supportive Functions:
- Maintains the cleanliness of the bar area by disposing of all waste, clearing andcleaning all glassware, and wiping down bar.
- Ensures that minors and intoxicated persons are not served alcoholicbeverages. Notifies management of any problems resulting from guest complaints,intoxication or disruptive behavior
- Provides opening and closing inventory of spirits. Fills out requisitions and allnecessary paperwork throughout each shift.
- Notifies management of unsafe conditions, needed maintenance of any equipmentand any accidents.
- Resolves guest complaints within scope of authority; otherwise refers the matter tomanagement. Notifies supervisor and/or Security of all unusual events,circumstances, missing items, or alleged theft.
Note: This job description is not intended to be all-inclusive. Team Members may perform other related duties asrequired to meet the ongoing needs of the organization. Management reserves the right to add, modify, changeor rescind work assignments and to make reasonable accommodations as needed.
Qualifications (relevant experience, education and training):
- Two years bartending experience, preferably in a hotel/resort environment.
- Possess a strong knowledge of food and beverage preparation, hotel servicestandards, guest relations and etiquette. Maintains extensive knowledge of all menuand bar items.
- Must have extensive knowledge of wine, beer, liquors, waters and drink preparation.
- Requires ability to serve needs of guests through verbal face-to-face interactions.Contacts sometimes contain confidential/sensitive information so requires ability touse discretion. Must demonstrate positive attitude and professional demeanor.Requires strong communication and interpersonal skills and commitment to a highlevel of guest satisfaction.
- Completes required training as scheduled.
- Requires ability to perform basic math skills such as addition, subtraction,multiplication and division.
- Requires ability to learn and use telephone and POS computer systems used at thehotel.
- Strong attention to detail and the ability to handle multiple tasks.
- Ability to read and interpret documents such as safety rules, operating andmaintenance instructions, and procedure manuals. Must be able to speak, read,write and understand English to understand instructions, safety rules, andcommunicate with guests.
- Due to the cyclical nature of the hospitality industry, team members may be requiredto work varying schedules to reflect the business needs of the hotel. Work scheduleswill include working on holidays, weekends and alternate shifts.
- Must be at least 21 years of age to serve alcoholic beverages. Must complete TIPS®(Training for Intervention Procedures) alcohol awareness certification as scheduledupon employment. Must have a valid current Food Handlers Card or willingness andability to obtain one within 30 days of employment.
- Must know all applicable health standards. Knowledge of federal, state and locallaws, ordinances and regulations and company policy regarding serving alcohol tominors and intoxicated patrons.
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We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.