Banquets Administrative Assistant

Help Deliver the Kalahari Experience

At Kalahari Resorts & Conventions, we don't just create vacations-we craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we're more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities-treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we're also committed to bringing clean water to one million people in Africa.

Banquets Administrative Assistant

Kalahari Resorts & Conventions is seeking a Banquets Administrative Assistant. In this role, you will be responsible for serving as the first point of contact for Banquets associates, clients, and internal partners; supporting daily administrative operations; coordinating event documentation; assisting with scheduling and payroll support.

As part of our team, you'll embody our Promise to Lead with Love-guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You'll ensure event spaces are perfectly arranged according to specifications, creating a welcoming and seamless environment for our guests. Your attention to detail and efficiency will directly enhance both guest satisfaction and the overall success of events.

Pay Rate: $18 - $23 per hour

Key Responsibilities

• Respond to all incoming calls, emails, and radio communications for the Banquets department, and route messages to the appropriate recipients.
• Prepare, organize, and maintain event files, including Banquet Event Orders (BEOs), resumes, food labels, diagrams, timelines, menus, and service notes. Ensure version control and timely distribution of these documents.
• Support Banquet Management with event planning tasks, including room set-up details, linen and equipment needs, signage requests, and special arrangements.
• Assist with staff scheduling by tracking availability, posting schedules, communicating changes, and maintaining call-out and attendance documentation in accordance with policy.
• Assist with post-event documentation, including consumption sheets, checklists, incident notes, lost-and-found routing, and billing support documentation, as requested.
• Perform other duties as requested by management.

What We're Looking For

• Prior experience in hospitality, banquets, or administrative support is helpful but not required.
• Must be able to communicate professionally, both in writing and verbally, and prioritize needs in a fast-paced environment.
• Ability to maintain an organized office and perform tasks such as typing, filing, using a computer, communicating by telephone and email, and operating basic office equipment.
• Work hours vary based on business needs and may include evenings, weekends, and holidays.
• Bilingual skills are preferred but not required.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love-because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.