Sun Valley Resort is seeking an experienced and service-oriented Banquet Supervisor to support the successful execution of banquet, catering, and special event operations. Reporting directly to the Banquet Director, this position plays a key role in both administrative and operational leadership, ensuring exceptional guest experiences while maintaining high standards of service, organization, and financial accountability.
Duties & Responsibilities
Operational Leadership
- Assist in the daily management of banquet and catering operations throughout the resort.
- Lead banquet teams during event setup, service, and breakdown.
- Maintain service standards and ensure consistent execution of all banquet events.
- Partner with culinary, stewarding, setup, and audiovisual teams to execute successful events.
- Act as Manager on Duty for assigned functions and events.
Administrative Responsibilities
- Review Banquet Event Orders (BEOs) and communicate event details to operational teams.
- Support hiring, onboarding, training, coaching, and performance development of banquet employees.
- Participate in departmental meetings and pre-event planning sessions.
- Maintain operational records, inventories, and departmental documentation.
Bar Program Management
- Oversee banquet beverage operations, including bars, beverage stations, and specialty events.
- Monitor liquor, beer, wine, and non-alcoholic beverage inventory levels.
- Assist with ordering, receiving, storage, and inventory control procedures.
- Ensure compliance with liquor laws, responsible alcohol service standards, and resort policies.
- Support beverage cost management and inventory variance investigations.
Logistics & Event Execution
- Coordinate equipment, linen, furniture, and supply requirements for events.
- Ensure proper staffing and resource allocation based on event volume and guest expectations.
- Work closely with conference services and event planning teams to execute event timelines.
- Assist in managing venue transitions and operational logistics across multiple resort locations.
- Troubleshoot operational challenges and adapt quickly to changing event needs.
Guest Experience
- Foster a culture of exceptional hospitality and professionalism.
- Build positive relationships with clients, conference planners, and resort guests.
- Resolve guest concerns promptly and professionally.
- Ensure every event reflects Sun Valley Resort’s commitment to service excellence.
Qualifications
- Minimum 3-5 years of food and beverage management experience, preferably in banquets, catering, hotels, resorts, or convention facilities.
- Previous supervisory or management experience required.
- Strong knowledge of banquet service, bar operations, and event execution.
- Experience with beverage inventory management and cost controls.
- Ability to lead teams in a high-volume, guest-focused environment.
- Excellent communication, organizational, and problem-solving skills.
- Working knowledge of Microsoft Office and hospitality management systems.
- Ability to work evenings, weekends, holidays, and special events as business demands require.
- Engage in physical activities like standing for long periods, walking, and utilizing hands for tasks that involve gripping, handling, and reaching.
- Can safely lift and carry up to 50 pounds frequently around the workplace.
- Ability to work indoors and outdoors in varying weather conditions.
- Ability to perform event setup and operational support tasks as needed.
- Valid U.S. Driver's License.