Summary: Serves food and beverages to customers in a friendly, efficient, and professional manner and ensures a positive experience for all customers.
Engagement Expectations:
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
- Smile, display energy and open body language
- Proactively greet team members and guests, initiating interaction to provide service
- Always use a positive parting remark to end the conversation
Essential Job Functions:
- Serves customers as part of a team by anticipating their needs, initiating conversation, offering
assistance and advice and remembering that "the customer is always right".
- Performs dining room set-up, running side work and closing duties.
- Possess extensive knowledge of the restaurant's menu and wine list, including daily specials.
- Checks identification to ensure customers meet minimum age requirements for consuming alcoholic beverages.
- Checks identification to ensure customers are using players cards issued to them and no one else.
- Participates in table and dining room clean up.
- Computes customer checks, operates the POS system and accepts payments.
- Reports tips for each shift.
- Maintains dining room safety and sanitation standards.
- Possess awareness of potential hazards, which could cause, but are not limited to, slipping, ripping, falling or burns.
- Arrives for each shift on time and in full uniform.
- Attends all pre-shift meetings ready to "listen and learn" and share ideas.
- Avoids leaving work area during peak periods.
- Keeps a clean and professional appearance at all times.
- Passes general information and departmental tests.
- Performs all other duties as assigned.
Qualification:
- Must be 18 years or older.
- High school diploma or equivalent.
- Six months or more related experience.
- Must be available to work flexible shifts, weekends and holidays.
- Ability to obtain and maintain all necessary licensing.
Physical and Mental Demands:
- Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
- Ability to communicate verbally with other kitchen staff in fast-paced environment.
- Must occasionally lift and/or move up to 50 pounds.
- Able to work with others while maintaining a positive and professional demeanor.
- Regularly required to stoop or kneel and stand for long periods of time.
- Regularly required to move with a sense of urgency, including pivoting and shuffling.