The Banquets Manager is responsible for ensuring the efficient operation of the Banquet Department with a focus on cost control and exceptional guest service. The banquet manager oversees all aspects of a banquet or event, including set-up, serving, and cleanup. Banquet managers are in charge of hiring, training, coaching, disciplining and reviewing banquet staff. Job Duties & Functions
• Approach all encounters with guests and employees in a friendly, service oriented manner
• Maintain regular attendance in compliance with company standards, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)
• Comply at all times with company standards and regulations to encourage safe and efficient hotel operations
• Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid
• Prepare schedules and wage progress reports for all Banquet employees
• Prepare payroll & tip distribution for the Banquet department
• Assist as necessary in the setup, service and breakdown of banquet functions
• Coordinate all banquet related food and beverage requirements with the appropriate department(s)
• Keep kitchen informed of accurate counts for plating
• Recruit, hire, train and evaluate all Banquet personnel with the assistance of the Food & Beverage Manager
• Review menu/service with Catering Manager and Food Production Manager/Assistant
• Maintain up to date details on banquet functions and communicate to supervisors
• Responsible for ongoing training of captains/hourly employees to maintain standards of service and guest service scores
• Respond to guests’ requests as needed
• Prepare banquet checks, obtain guest signatures and inform client of payment procedures at the completion of all assigned functions
• Notify the Banquets Director and/or F&B Manager of all materials and equipment that require ordering or need to be replaced
• Requisition liquor, etc. for banquet bars
• Responsible for safety, sanitation, and cleanliness of service areas, ensure compliance with health regulation, liquor laws,and OSHA requirements
• Responsible for loss prevention programs among service employees
• Attend Weekly Food & Beverage Meeting to ensure proper communication between departments
• Participate in required M.O.D. coverage as scheduled
• Conduct menu classes as necessary to develop staff
• Attend daily BEO meeting
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments
• Ensure that pre-meal meetings are conducted for all functions
• Control and audit alcoholic and non-alcoholic beverages • Maximize revenue and manage cost by monitoring labor and controlling food and beverage inventory
• Review Banquet Staff’s hours worked for payroll compilation and submit to accounting on a timely basis
• Supervise the work of Banquet Captains/supervisors and observe the performance of hourly service personnel
• Assist Banquets Director and Catering Manager with special promotions or changes
• Responsible for control and maintenance of all service equipment. Write service requests as necessary
• Cross train as necessary as a manager/supervisor in other F&B Outlets
• Assist audio/visual company, as necessary
• Be familiar with the operation of the P.O.S. system
• Correct hazards and notify the General Manager, Director of Food & Beverage, or Banquets Director
• Submit order of all supplies (candles, note pads, pens, uniforms) to General Manager or Banquets Director for approval and maintain inventory levels
• Handle items for “Lost and Found” according to the standards
• Other duties as requested by Banquets Director or General Manager
• Access to back of house areas of the hotel and sensitive information
• Demonstrated ability to handle cash, prepare and deposit cash drops, secure and balance bank
• Interact and occasionally have unsupervised contact with guests and/or colleagues
• Access and control to sensitive areas in the hotel premises, including Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets
• Drive safely on behalf of the company for business reasons
• Maintain a high level of trust and responsibility
• Represent the company with certain level of reputation and good character as well as exercise sound judgement SOC:11-9051.00 - Food Service Managers Worksite:525 New Jersey Avenue, NW Washington DC 20001 This position is a full-time, permanent employment opportunity and is open to qualified U.S. workers. This notice is being provided as a result of the filing of an application for permanent alien labor certification for the relevant job opportunity with the U.S. Department of Labor.
Any person may provide documentary evidence bearing on the application to the Certifying Officer of the U.S. Department of Labor at:
U.S. Department of Labor
Employment and Training Administration
Office of Foreign Labor Certification
200 Constitution Avenue, NW, Room N-5311
Washington, DC 20210
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