Job Summary
The Banquet Manager is responsible for working closely with the Sales, F&B and Culinary teams to ensure the service and Banquet Event Order is executed to specifications and the event exceeds the guests' expectations. This involves attending meetings, setting up the rooms with tables, chairs, decor, ensuring food is served properly with aesthetically pleasing display and friendly, professional service. This also includes breaking down the setup at the conclusion of the event and ensuring all items are returned to their proper places. Event days may require schedule flexibility to support successful execution. The Banquet Manager is supported with a Banquet Captain who assists the team.
Primary Responsibilities & Essential Functions
- Collaborate with the Banquet Sales Director and the Head Chef to review sales contracts and Banquet Event Orders (BEO)
- Plan and execute the venue layout according to the number of guests and the type of event.
- Determine the appropriate staffing levels, including servers and support staff
- Hire, train, and direct the banquet staff in servicing all banquet activities
- Supervise the placement of tables, chairs, cutlery, plates, glasses, table linens, centerpieces, heating lamps, serving utensils, and carving stations
- Oversee the seating of guests, the serving of meals and beverages, and the clearing of tables
- Consult with the Head Chef regarding the timing of meal courses to be served
- Manage the availability of liquor and soft drinks, when required
- Ensure banquet china, cutlery, glassware, linen and equipment are properly maintained and inventoried
- Prepare work schedules and completing documentation in a timely manner.
- Achieve maximum profitability and overall success by controlling costs and quality of service
- Achievement of budgeted food sales, beverage sales and labor costs
- Participation and input towards F & B Marketing activities
- Answering customers' questions and accommodating special requests
- Attend operational meetings and BEO meetings
- Ensures that banquet areas are maintained in a neat, organized and safe manner
- Adhering to health and safety procedures
- All other duties as assigned