The Banquet Houseperson ensures seamless setup and execution of meetings and meal functions, maintaining a professional environment while promptly responding to guest needs. This role directly contributes to a positive and memorable event experience for all guests. HOW YOU’LL SHAPE THE EXPERIENCE & FUTURE - Complete all assigned work and follow instructions from supervisors or shift leaders.
- Ensures that all water, amenities, audio-visual and breaks are in room at least 15 minutes prior to the start of the meeting.
- Respond to guest requests for additional equipment and supplies, communicate applicable charges, and notify supervisors for accurate guest billing.
- Provide excellent customer service by greeting guests warmly and addressing their needs professionally.
- Set up and clean meeting and banquet function rooms in accordance with company and hotel standards.
- Refresh meeting rooms during breaks by replenishing supplies, replacing linens and water service, and removing trash.
- Assist with banquet meal service, event breakdown, and obtaining signed guest checks for proper front office posting.
- Follow all safety procedures and energy conservation guidelines while performing assigned duties.
- Other duties as assigned.
KEY STRENGTHS FOR SUCCESS - Strong attention to detail and adherence to quality standards.
- Excellent customer service and communication skills.
- Ability to multitask and work efficiently under time constraints.
- Team-oriented with flexibility to assist where needed.
- Awareness of safety and energy conservation practices.
PROFESSIONAL EXPERIENCE - Previous experience in banquet, hospitality, or customer service preferred.
ACADEMIC BACKGROUND - High school diploma or equivalent required.
Benefits - Medical, dental, and vision (HSA available)
- Company-paid disability & life insurance
- Employee Assistance Program
- Supplemental benefits
- 401(k) with match
- Employee discounts
- Paid vacation & sick time
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