Banquet Captain

Crowne Plaza Portland Downtown - Convention Center

1441 NE 2nd Ave

Portland, OR 97232

BANQUET CAPTAIN

The Crowne Plaza Portland Downtown - Convention Center is seeking a Banquet Captain to join our team. The Banquet Captain Provides prompt and courteous service to all banquet guests; they exceed guest expectations while ensuring conference rooms are set up and maintained according to function specifications.

ABOUT US

At Hollander Hospitality, we align our people with their passion, providing award-winning service and memorable experiences. From the ground up, we build & renovate, own & operate, while recognizing that our team is our foundation and greatest asset. We are exceptional partners to one another, our guests, and our communities.

We look for people who excel in their role and are committed to delivering excellent experiences for guests. Proven through multiple awards from our partnering brands for outstanding guest service and meetings excellence, we deliver the best to our guests by creating a sense of belonging, empowerment and support to our team members, coupled with their dedication, innovative spirit, and raw talent.

STATUS:

• Part-time

SCHEDULE:

• Variable schedule; Must be available weekends and holidays

RATE OF PAY:

• $17.80 plus gratuities

BENEFITS AND PERKS:

• Paid Time Off
• Holiday Pay
• Paycheck Advancement Program
• Hotel travel discounts
• Supplemental Insurance
• Employee Assistance Program
• Subsidized Annual Tri-Met Bus Pass
• Complimentary Employee Parking
• Employee Meals

For eligible employees:

• Insurance - Medical, Dental, Vision, Life and AD&D
• 401(k) with Employer Match

QUALIFICATIONS:

Knowledge of:

• Principals of providing customer service. This includes customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction.
• Food and beverage service standards.
• Appropriate table settings.
• Banquet space and set up procedures and standards.

Skills and Ability to:

• Physical strength and manual dexterity to operate necessary equipment and perform required duties.
• Actively listen and give full attention to guests, asking questions when necessary to find out how to best meet their needs.
• Multi-task and maintain composure in a fast paced environment while handling frequent interruptions.
• Manage one's time in order to meet productivity standards.
• Communicate effectively with guests and co-workers in order to accurately receive and convey information.
• Maintain a neat and clean appearance according to hotel standards and represent the hotel positively.
• Meet attendance requirements with dependability and consistency.

Education and Experience:

• High school diploma or equivalent preferred.
• Two years banquet/food service or related experience preferred.

PHYSICAL REQUIREMENTS:

Heavy Work: Exerting up to 100 lbs. of force occasionally, and/or up to 50 lbs. of force frequently, and/or up to 20 lbs. of force constantly to move objects.

Must be able to stand, walk, bend, climb, lift, carry, crouch, kneel, push, pull, reach, push, pull, stoop, grasp and see.

Drug Free Workplace, Equal Opportunity, E-Verify Employer