Back to search results Banking Channels Production Services Specialist ll Chandler, Arizona Additional locations Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Refer a friend Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Job Description:This job is responsible for providing front-line support to end users, responding to issues related to incidents and problem management governance for multiple applications, and leading triage activities on all business impacting incidents. Key responsibilities include ensuring compliance with incident management and problem management policies and procedures, serving as a focal point for the customer, client, and associate experience, restoring complex production incidents under tight Service Level Agreements, and pursuing root cause and problem resolution follow ups.Responsibilities:Drive identification, triage, and resolution of production incidents with minimal business disruptionDrive Problem Management, including root cause analysis (RCA), mitigation, and permanent fix trackingManage incident and problem tickets through the enterprise ITSM platform, ensuring SLA adherenceCoordinate real‑time restoration activities, engaging development, infrastructure, and vendor teamsOversee capacity and performance management, proactively identifying and mitigating risksUtilize modern monitoring and observability tools such as Splunk, Dynatrace, and Geneos for proactive detectionBuild and enhance automation scripts, dashboards, and alerts to reduce manual effortSupport CI/CD pipelines, including automated release and deployment processesPartner with Engineering teams for onboarding new services, major upgrades, and platform changesEnsure operational readiness for releases, deployments, and infrastructure upgradesRequired QualificationsTHIS POSITION WILL REQUIRE WORK ON SOME HOLIDAYS AND WEEKEND FOR RELEASES5-8 years of hands‑on experience in L2/L3 Application Production Support within banking or financial servicesStrong experience supporting Corporate Banking and Channel applications, with a solid understanding of regional and global payment products and clearing systems.Proven experience managing regional regulatory requirements and handling communications with regulators and senior stakeholdersExpertise in Incident, Problem, Change, Release, and Deployment ManagementHands‑on experience with monitoring and observability tools such as: Splunk, Dynatrace, GeneosExperience working with CI/CD and automated release/deployment toolsetsStrong technical knowledge of Java / J2EE (Core Java, Web Services), integration technologies (SOAP/REST, MQ, Microservices), middleware platforms (IBM WebSphere MQ, JBoss, MuleSoft), and certificate management for secure application‑to‑application and external connectivity in banking environmentsUnix and Windows operating systems with scripting capabilityDatabases (Oracle, Sybase, MS SQL Server, SQL) for production troubleshootingExperience handling real‑time production incidents and high‑severity outagesExcellent written and verbal communication skills with ability to engage senior stakeholdersStrong analytical skills with attention to detail and effective prioritizationSelf‑motivated, proactive, resilient, and able to work independently and within global teamsDemonstrated flexibility to work shift patterns, weekends, and public holidaysDesired QualificationsExperience supporting Payments & Settlement systems,End‑to‑end exposure to Production Shared Services, including: Service analytics and reporting, Application monitoring and governance, Capacity and availability managementStrong experience driving automation and operational efficiency improvementsExposure to DevOps practices and closer alignment with engineering teamsAbility to define, track, and present service stability KPIs and operational metricsExperience serving as a senior escalation point for complex, cross‑functional incidentsAwareness of technology risk management and operational risk controls in a banking environmentExperience mentoring junior team members and collaboration with offshore or regional support teamsRecognized as a senior subject‑matter expert (SME) providing guidance and thought leadership without direct people management responsibilitySkills:AdaptabilityAnalytical ThinkingInfluenceProduction SupportRisk ManagementAutomationCollaborationInnovative ThinkingResult OrientationSolution DesignBusiness AcumenDevOps PracticesSolution Delivery ProcessStakeholder ManagementShift:1st shift (United States of America)Hours Per Week: 40 Learn more about this role Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Refer a friend Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Full time JR-26018385 Manages People: No Travel: Yes, 5% of the time Age requirement: Must at least be 18 years of age. Share: Save job Job saved