Banking and Customer Service Specialist

Posting Date

Application Deadline

Pay Range

Job Type

Department

About the Position

Join a team where accuracy, service, and impact matter!

The Banking and Customer Services Specialist provides time-sensitive, specialized financial transactions and customer service support to taxpayers, title companies, and business entities paying Maricopa County property taxes. They also ensure that payments are posted accurately and in a timely manner to properly apportion funds to county schools and other agencies that depend on property tax revenue.

If you thrive in a dynamic environment where your keen eye for detail and ability to adapt can be fully utilized, apply to join our team!

About Us

The Maricopa County Treasurer is responsible for collecting all real and personal property taxes for the nation’s 4th largest Treasurer’s Office. There are over 1,700 tax districts that include state, County, incorporated cities and towns, schools, community colleges, and special districts, and then distributing those funds to those tax districts.

Join a team of change agents and be part of the exciting technology transformation taking place at the Maricopa County Treasurer's Office! We have updated all our internal systems and have a new online eGovernment service center. If you would like to be part of a challenging and rewarding team of innovators, this is the place for you!

Proud to Offer

• Work with a greater purpose

• Tuition reimbursement

• Exceptional work-life balance

• Opportunities for growth and development within Maricopa County

• Low-cost, high-value healthcare for you and your qualifying dependents

• Child care benefits, including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families

• Paid vacation, sick time, and parental leave

• Extensive wellness program, including an incentive

• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1

• Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more!  Work With Us | Maricopa County, AZ

We Require

• Three years of cash-handling experience in a banking/financial institution
• High School diploma or GED
• A combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis

We Also Value

• Associate’s degree
• Bilingual skills (Spanish)
• Three or more years of experience performing office, administrative, or clerical duties

Job Contributions

• Serve as the Treasurer’s Office customer front-facing representative
• Greet customers and provide parcel account and property tax information
• Process property tax payments, including counting cash and coins accurately and maintaining precision in the process. Ensure that the cash drawer balances at the end of each shift and resolve any discrepancies
• Maintain accurate records of all transactions and ensure strict compliance with the policies and procedures of the bank
• Operate computer terminals, check scanners, and other equipment used in banking transactions
• Stay up-to-date with the county and Treasurer’s Office policies and procedures
• Resolve customer issues and complaints in a professional and timely manner
• Participate in training programs to enhance product knowledge, customer service skills, and job proficiency
• Prepare individual daily banking deposits for armored vendor pickup, ensuring proper procedures are followed
• Complete other projects when needed

Working Conditions

• The position is a highly visible, customer-facing role
• Work is performed in a normal, indoor office environment; must have manual dexterity of hands and body to operate office equipment
• Must be able to manage frequent interruptions, time pressures, high work volumes, multiple and complicated tasks, unscheduled tasks, team-oriented activities, prompt decision-making, and interaction with government officials and the public
• Must constantly maintain concentration, accuracy, ethical behavior, and a professional demeanor.

Selection Procedure

• Consideration will only be given to candidates who submit online applications

• Candidates will be contacted primarily through email and their Workday online application profile

• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact

MHRFeedback@maricopa.gov?subject=ADA%20Accommodations

Apply Now!