SUMMARY: Processes a variety of customer transactions at a teller window. Recognizes customer needs and recommends products, services, or assistance of other bank employees or departments, to consistently deliver a superior level of customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Strong knowledge of bank products and services, with the ability to recognize customer needs, and cross-sell bank products
- Participate in the bank's referral program and utilize any applicable technology and/or programs to effectively show results
- Will be expected to meet specific referral goals on a weekly, monthly, quarterly and/or yearly basis
- Operate and balance a terminal and cash drawer daily
- Accept and process the following transactions: savings, checking, and Holiday Savings account, loan payments, SDB rental payments, sells money orders/official checks, and any type of cash withdrawal
- Accept checks for cashing in accordance to FNB check handling procedures
- Participate and successfully complete all required training courses
- Willingness to be flexible with a strong desire to create a work environment conducive to teamwork
- Assist with various duties associated with money shipments/orders, etc.
- Willingness to perform additional branch duties and responsibilities outside the realm of processing transactions
- Handle all cash, customer transactions, and customer information in accordance with FNB Security Policy and Procedures
- Motivation to make outbound sales calls to current and prospective clients
- Flexibility with work schedules to accommodate branch staffing requirements in order to service needs
- Maintain a position of trust and responsibility by keeping all customer business and personal information confidential
- Accept responsibilities and projects as assigned by a supervisor to add value to Farmers National Bank
- Must be able to work in a team environment, in a positive manner, with coworkers and the public
- Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money Laundering procedures. Maintain compliance with all appropriate rules and regulations
- Regular, predictable attendance is an essential requirement of this position
- Complete all other duties as assigned
EDUCATION AND/OR EXPERIENCE:
- High School diploma or General Education degree (GED)
- Proven cash handling experience
- Must possess basic computer skills and knowledge, use a calculator, typewriter, phone, fax machine, and other office equipment
- Customer service and/or sales experience at any level
E-Verify is used to confirm the identity and employment eligibility of all newly hired employees
Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran.