Bank Branch Operations Support Specialist II or III

Ensure regulatory and policy compliance with state and federal requirements—including the Bank Secrecy Act (BSA), Anti-Money Laundering Act, Community Reinvestment Act (CRA), OFAC Regulations, Fair Lending, and all other applicable regulations—while maintaining a strong knowledge of BSA/AML regulations, CIP, and the Bank's BSA program. Ensure regulatory and policy compliance with state and federal requirements—including the Bank Secrecy Act (BSA), Anti-Money Laundering Act, Community Reinvestment Act (CRA), OFAC Regulations, Fair Lending, and all other applicable regulations—while maintaining expert knowledge of BSA/AML regulations, CIP, and the Bank's BSA program.

We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Retail Bank Branch Operations Support Specialist job opportunity with our client-Bank, a community-focused financial institution providing personalized banking, commercial lending, and treasury management solutions to businesses and consumers throughout California. Known for its relationship-based approach and local decision-making and helping clients achieve their financial goals with responsive service and customized financial solutions. Our client-Bank is growing their Branch Operations Support Specialist Team.

The Bank Branch Operations Support Specialist II or III is responsible for the specific duties listed below.

Branch Operations Support Specialist II

Your specific duties will include:

• Maintain high standards of control, certifications, monetary transactions, security, and account opening activities, while advising personnel on compliance with policies, procedures, and bank guidelines.
• Provide day-to-day support and serve as a point of escalation for branch operations personnel.
• Review all branch certifications and provide guidance and oversight to branch employees.
• Research and resolve branch reconciliations, cash outages, and General Ledger discrepancies.
• Assist branches with daily activities, including stop payments, transaction processing, TCR issues, cashier's checks, account statements, safe deposit box transactions, account restrictions, and account maintenance.
• Assist with the documentation and verification of customer information, account details, and IRA research or requests.
• Serve as a subject-matter resource on new account openings and setup, legal and regulatory documentation, account vesting structures, and appropriate procedures following a depositor's death.
• Guide the use of core and ancillary systems, open support cases as needed, and inform supervisors of system discrepancy patterns requiring escalation.
• Respond to phone calls, emails, and messages from branch teams in a timely and professional manner.
• Assist in identifying opportunities for process improvement to optimize operational performance and efficiency.
• Collaborate with team members to establish new processes and assist with Branch Operations Projects.
• Keep abreast of industry best practices and current trends in deposit operations products, services, and technology.
• Assist in preparing for audits and compliance testing, ensuring all required documentation, reports, and operational processes are accurately compiled and audit-ready.
• Ensure regulatory and policy compliance with state and federal requirements—including the Bank Secrecy Act (BSA), Anti-Money Laundering Act, Community Reinvestment Act (CRA), OFAC Regulations, Fair Lending, and all other applicable regulations—while maintaining a strong knowledge of BSA/AML regulations, CIP, and the Bank's BSA program.
• Complete a minimum of 10 hours of CRA volunteer hours per year (scheduled during business hours as compensable time with mileage reimbursement).
• Perform other Branch Operations Support duties and ad-hoc tasks as assigned.

Required qualifications for the position include:

• Minimum of 3–5 years of Branch Operations experience in a bank or credit union, focusing directly on branch processes and functions.
• Excellent knowledge of banking products, particularly those offered in a business banking environment.
• Advanced proficiency with administrative computer systems and the Microsoft Office Suite (Word, Excel, Outlook), with the ability to create and edit documents and spreadsheets.
• Strong interpersonal and verbal/written communication skills, with the ability to build effective relationships, demonstrate diplomacy, and foster a positive teamwork environment.
• High organization, acute attention to detail, and the ability to handle concurrent tasks, manage time effectively, balance multiple priorities, and shift focus based on workload.
• Ability to work independently and multi-task in a fast-paced environment while maintaining high productivity.

Branch Operations Support Specialist III

Your specific duties will include:

• Maintain high standards of control, certifications, monetary transactions, security, and account opening activities, while advising personnel on compliance with policies, procedures, and bank guidelines.
• Act as the designated lead and subject-matter resource in the absence of the VP of Branch & Operations Support Manager, ensuring seamless continuity of support and decision-making.
• Assist the VP, Branch & Operations Support Manager with developing forms and procedures, training branch personnel, and facilitating virtual meetings or training sessions.
• Provide day-to-day support, serve as a point of escalation, and guide branch operations personnel.
• Review all branch certifications and provide guidance and oversight to branch employees.
• Research and resolve branch reconciliations, cash outages, and General Ledger discrepancies.
• Assist branches with daily activities, including stop payments, transaction processing, TCR issues, cashier's checks, account statements, safe deposit box transactions, account restrictions, and account maintenance.
• Assist with the documentation and verification of customer information, account details, and complex IRA research or requests.
• Serve as a subject-matter resource and provide specialized support for new account openings and setup, complex legal documentation review, account ownership/vesting scenarios, and depositor death procedures.
• Guide the use of core and ancillary systems, open support cases as needed, and inform supervisors of system discrepancy patterns requiring escalation.
• Respond to phone calls, emails, and messages from branch teams in a timely and professional manner.
• Assist in identifying opportunities for process improvement to optimize operational performance and efficiency.
• Collaborate with team members to establish new processes and assist with Branch Operations Projects.
• Keep abreast of industry best practices and current trends in deposit operations products, services, and technology.
• Assist in preparing for audits and compliance testing, ensuring all required documentation, reports, and operational processes are accurately compiled and audit-ready.
• Ensure regulatory and policy compliance with state and federal requirements—including the Bank Secrecy Act (BSA), Anti-Money Laundering Act, Community Reinvestment Act (CRA), OFAC Regulations, Fair Lending, and all other applicable regulations—while maintaining expert knowledge of BSA/AML regulations, CIP, and the Bank's BSA program.
• Complete a minimum of 10 hours of CRA volunteer hours per year (scheduled during business hours as compensable time with mileage reimbursement).
• Perform other Branch Operations Support duties and ad-hoc tasks as assigned.

Required qualifications for the position include:

• Minimum of five (5) years of Branch Operations experience in a bank or credit union, focusing directly on branch processes and functions.
• Strong critical thinking and problem-solving skills, with the ability to evaluate issues, identify alternatives, and utilize appropriate resources to reach effective solutions.
• Advanced proficiency with administrative computer systems and the Microsoft Office Suite (Word, Excel, Outlook), with the ability to create, edit, and refine complex documents, reports, and spreadsheets while supporting others in troubleshooting or formatting.
• Strong interpersonal and verbal/written communication skills, with the ability to build effective relationships, demonstrate diplomacy, and foster a positive teamwork environment.
• High organization, acute attention to detail, and the ability to handle concurrent tasks, manage time effectively, balance multiple priorities, and shift focus based on workload.
• Ability to work independently and multi-task in a fast-paced environment while maintaining a high level of productivity.

Pay Rate Range : $23.00 - $35.00 per hour

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience, and location. Employees have access to healthcare benefits, including medical, dental, and vision as well as a 401(k) plan.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO . To receive state and federal compliance posters, e-mail

hr@workway.com

or call 972.514.1515.

We collect personal information as part of the application and hiring process. For details about the categories of information collected, purposes of use, and your rights under law, please review our Candidate Privacy Act Disclosure Notice: Privacy Policy

#Bank #BankBranch #BankOperations #BankBranchOperations #CSS