Bakery Team lead

 Position Summary:

The Nothing Bundt Cakes (NbC) Team Lead (Manager on Duty) works alongside the Bakery Manager and team members to create the highest-quality cakes, a warm, welcoming environment and a superior guest experience. The Assistant Bakery Manager shares in team leadership and collaborates with the Bakery Manager in driving sales and profitability, executing day-to-day responsibilities and ensuring that all aspects of the bakery operation comply with NbC standards. This role serves as an important carrier of the NbC culture to reinforce core values and bring our brand to life for our team members and guests.

Accountabilities/Duties:

• Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.
• Prioritizes workload according to schedule to ensure all orders are complete at the appropriate pick-up or delivery time, and crafts all orders for walk-in guests.
• Partners with the Bakery Manager in leading all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, and inventory control.  
• Supports the Bakery Manager in training team members, directing daily work responsibilities, and providing performance feedback and coaching.
• Ensures NbC product, service, bakery environment and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.    
• Assists the Bakery Manager in executing operational and administrative responsibilities, which may include cake production plans, productivity goal setting, team scheduling, supply ordering, sales and labor reporting, basic accounting and expense control procedures, and payroll processing.
• Oversees special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
• Facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
• Contributes to marketing strategy execution in the local community by helping to coordinate and participating in special, brand-building events.
• Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record. 

Core Values and Competencies: 

·         Servant’s Heart 

o    Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.

o    Keeps the good of the team or guest ahead of personal interests or gain.

o    Displays humility and empathy in interactions with others.

·         Spirit of a Champion 

o    Demonstrates pride in responsibilities, an intense drive and a passion to succeed.

o    Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.  

o    Operates with a strong sense of urgency and adheres to NbC brand standards.

·         Genuine Connections 

o    Projects warmth, enthusiasm and optimism that attracts others.

o    Builds positive, productive relationships with all team members.

o    Listens actively and communicates openly, clearly and respectfully.

Knowledge, Skills and Abilities:

• Is able to understand written and oral directions, interpret instructional documents such as order tickets, operating procedures and health and safety rules, and apply knowledge to perform job responsibilities. 
• Has the capacity to perform repetitious tasks that require precise and continuous movement of arms, wrists, hands and fingers, and can stand for extended periods of time.
• Can evaluate products, processes, information and surroundings to determine compliance with standards.
• Has the ability to manage multiple tasks simultaneously while maintaining a meticulous attention to detail.
• Is diligent, organized and self-motivated, with the ability to prioritize workload independently. 
• Demonstrates strong interpersonal skills, with the ability to provide superior guest service when required. 
• Is able to pay strict attention to timing and work on a tight, fast-paced schedule.
• Possesses the discipline to strictly adhere to health and safety practices and work environment standards.
• Past leadership experience is prefered, but not necessary.