Bakery Manager

Who is New Leaf Community Markets?

New Leaf Community Markets opened its doors as a small cooperative in 1985 on the Westside of Santa Cruz. We learned early on, that the well-being of our guests, staff, and community starts with sustainable, locally-produced food. Farm-to-table all the way! We've partnered with open-minded producers who care as deeply about our people, the planet, and social justice as we do, from day one.

Our mission is to be a purveyor of good - from offering the best local and natural foods to taking care of our staff, community, and environment. We love what we do, and we know that it's our passionate staff who make it all possible. We're committed to taking care of our people by leading the way with progressive employment practices.

Every day, we work to create an atmosphere of openness, caring, trust, and fairness - a place where staff can thrive, and differences are celebrated. As a member of the New Leaf Community Markets team, you can count on an inclusive, friendly environment and a welcoming group of inspired individuals who love people, great food, and being a part of a community gathering place.

Ingredients You'll Bring to the Table:

You love food and have the ability to create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests' expectations. You are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where you work.

You embody the spirit of New Leaf Community Markets core values: Community, Integrity, Sustainability, Quality, and Respect; and you are driven by our mission to nourish and sustain our community by using business as a force for change.

What's on Your Plate:

Job Title: Bakery Manager

Department: Bakery

Reports To: Store Director

FLSA Status: Nonexempt

Summary

The Bakery Manager will take full responsibility for the operation of the Bakery Department. Responsibility is defined as, but not limited to, operations, planning, directing, managing, and achieving targeted profits. In addition, the Bakery Manager is directly responsible for staff development. The individual must cultivate a solid working relationship between themselves and their staff. Developing and instilling positive morale is the key to the success of the Bakery Department. The Bakery Manager must also cultivate a working relationship with other department managers to cross-merchandise effectively.

Essential Duties and Responsibilities

Include the following (other duties may be assigned):

• Leads by example; models correct behavior and adherence to company policies and procedures
• Responsible for using the tools provided by management to ensure the success of the department
• Maintains the appropriate profit margin by the approved pre-set budget, which entails, but is not limited to: sales goals, cost of goods, expenses, price changes, and waste management
• Responsible for implementing and maintaining all marketing programs
• Manages and assures the proper displaying and selling of all bakery products and advises customers on the quality of food, method of handling, and other factors affecting preparing, freezing, and storing food
• Responsible for working with the other departments to ensure successful demos
• Prepares the weekly and daily work schedules and directs the activities of employees working in the Bakery Department
• Responsible for scheduling that is done fairly and objectively
• Manages cost control by managing labor, including overtime, and controlling supply costs
• Maintains the Bakery Department under current California Weights & Measures mandates, and trains all employees on the use of proper tares and accurate weights
• Packages, displays, and merchandises all bakery goods according to company standards
• Maintains current health codes and company standards regarding sanitation and cleanliness
• Understand proper usage of all authorized cleaning chemicals in the Bakery Department
• Follows the "FIFO" rotation system (first-in, first-out) to maintain the freshness of the product and reduce shrink
• Covers, labels, and dates all leftover products; utilizes leftover products before opening new product
• Inspects items during baking processes, including measuring temperatures throughout the process to maintain quality and sanitation
• Inspect finished bakery products to ensure New Leaf standards of quality, weight specifications, & and presentation
• Follows safety work standards and reports any safety hazards to the Store Director
• Conducts accident investigations and completes paperwork by Cal Osha SAB-198
• Maintains bakery cases focusing on sanitation, cleanliness, and keeping correct temperature requirements
• Arranges for maintenance and repair of equipment
• Is responsible for the training and overall development of employees working in the Bakery Department
• Responsible for consistent practices among all department employees
• Ensures proper training on weighing, slicing, cutting, and serving of bakery goods
• Trains employees on all opening and closing procedures
• Ensures proper documentation of training
• Documents all meetings/memos/monthly safety training and collects employee signatures as required
• Engages and coaches bakery employees in suggestive selling techniques
• Responsible for communication with all Bakery Department employees including the use of the Bakery Log Book, the Weekly Training Topics, monthly Safety Training, and the information contained in the Weekly Bulletin
• Responsible for communication with the Store Director on all bakery-related issues
• Examines products bought for resale or received for storage for freshness & and quality
• Helps break and store products received
• Serves customers with a smile and a willing attitude
• Handles customer complaints in such a manner as to assure customer satisfaction
• Follows & and enforces policies and procedures outlined in the employee handbook at all times, especially on service standards and appearance
• At all times, meets and exceeds New Leaf standards in service, quality, freshness, safety, and cleanliness

Supervisory Responsibilities

The Bakery Manager is responsible for the overall direction, coordination, and evaluation of the Bakery department. The employee will carry out supervisory responsibilities by New Leaf policies and all applicable laws. Responsibilities include interviewing; training & and developing employees; scheduling, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Customer Service Skills

The Bakery Manager is expected to provide customer service that is extraordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. The Bakery Manager is expected to have a positive "can-do" attitude; treat others with respect; and easily adjust to changes in the workplace.

Education and/or Experience

High School diploma or general education degree (GED); college degree preferred; two to three years related experience and /or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, or employees of New Leaf.

Knowledge of English

This is a customer service-driven position. The candidate must have the ability to speak, read, and understand English.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, proportions, percentages, and volume. Ability to add, subtract, divide, and multiply using whole numbers, common fractions, and decimals.

Reasoning Ability

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to resolve conflicts in such a manner to create a win-win situation. Ability to analyze a variety of situations, think through a solution, and implement the solution.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand for long periods; walk; frequently use hands; hands to finger; and handle, or feel objects, tools, or controls. The employee occasionally is required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close and color vision.

Work Environment

While performing the duties of this job, the employee regularly works near moving mechanical parts. The employee is occasionally exposed to extreme heat and/or cold, to electrical shock, and to risk of burn. The noise level in the work environment is usually moderate and occasionally loud.

Per the Americans with Disabilities Act and other applicable laws, reasonable accommodations will be made to qualified applicants and employees with disabilities.

Why You'll Love Working at New Leaf Community Markets

• Amazing Benefits Package - Including comprehensive medical, dental, vision, and 401k at 28 hours a week.
• Great earning potential with the opportunity for growth within our family of brands
• Paid Parental Leave available
• Lifestyle Scheduling
• Public Transport Benefits
• Paid Community Service Hours
• 30% discount at all New Leaf Community Markets, Bristol Farms, and Lazy Acres Natural Market locations

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