Bakery Customer Specialist

The Guest Experience Team Member creates a welcoming, positive experience for every customer. This role focuses on hospitality, communication, and smooth frontofhouse operations. Ideal candidates are friendly, reliable, and able to multitask in a fastpaced bakery environment.

Key Responsibilities

• Greet guests warmly and provide attentive, helpful service

• Assist customers with questions, orders, concerns, and special requests

• Maintain a clean, organized, and inviting frontofhouse area

• Handle transactions accurately (cash, card, POS system)

• Manage customer flow during busy periods with professionalism

• Communicate clearly with team members and management

• Resolve customer issues calmly and respectfully

• Follow all safety, sanitation, and company policies

• Support daily operational tasks (stocking, packaging, cleaning)

• Represent the company’s values through consistent hospitality and professionalism