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Bakery Cake Designer

Hy-Vee

  • Albia, Iowa
  • 22 days ago

    Highlights

    Reporting Relations: Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager . Primary Duties and Responsibilities: Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.

    Numbers & Facts

    LocationAlbia, Iowa

    Description

    Daytime Shifts.

    At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

    Job Description:
    Job Title: Bakery Cake Designer.
    Department: Bakery.
    FLSA: Non-Exempt.

    General Function:
    Responsible for decorating bakery items. You will assist customers with their bakery orders by the telephone and in person at the store. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

    Core Competencies:
    • Partnerships.
    • Growth mindset.
    • Results oriented.
    • Customer focused.
    • Professionalism.

    Reporting Relations:
    Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager

    Positions that Report to you: None

    Primary Duties and Responsibilities:
    • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
    • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
    • Makes an effort to learn customers’ names and to address them by name whenever possible.
    • Assists customers by: (examples include)
      • escorting them to the products they’re looking for.
      • securing products that are out of reach.
      • loading or unloading heavy items.
      • performing other tasks in every way possible to enhance the shopping experience.
    • Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
    • Takes customer orders at Bakery counter.
    • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
    • Checks orders for the day and sets up a timeline and production schedule.
    • Decorates bakery items in a timely manner.
    • Keeps current on new designs and trends.
    • Ensures department standards are met.
    • Checks cake orders for details (size, deco pack, icing needs, dates) daily and indicates supply needs.
    • Orders supplies for decorating area and checks off the order.
    • Delivers product and sets up wedding cakes on site (outside the store).
    • Communicates with bakery manager regarding displays, weekly ads and special needs on a daily basis.
    • Checks product dates, pulls cases for work and lists items to fill or replace.
    • Develops bakery orders for bakers on a daily basis. (Orders cakes, sizes, etc.)
    • Tracks daily retail production. Identifies, with co-workers, tasks to be completed.
    • Operates as a lead worker with part-time or other employees. (Instructs and reviews work).
    • Participates in employee cross training.
    • Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
    • Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
    • Adheres to company policies and individual store guidelines.
    • Reports to work when scheduled and on time.

    Secondary Duties and Responsibilities:
    • Wraps all product as necessary.
    • Assists in other areas of the store as needed.
    • Performs other job related duties and special projects as required.

    Knowledge, Skills, Abilities and Worker Characteristics:
    • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
    • Ability to do arithmetic calculations involving fractions, decimals, and percentages
    • Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

    Education and Experience:
    High school or equivalent experience and six months or less of similar or related work experience.

    Physical Requirements:
    • Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
    • Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision.
    • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

    Working Conditions:
    The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to flour dust, noise, cleaning chemicals/solvents, residual fumes and temperature extreme.

    Equipment Used to Perform Job:
    Standard tools and equipment used in a bakery environment including mixers, ovens, turntables, tips, bas, airbrush telephone copy cake machine, intercom system.

    Contacts:
    Has daily contact with the general public taking orders. Has weekly contact with suppliers/vendors.

    Are you ready to smile, apply today.
    Employment is contingent upon the successful completion of a pre employment drug screen.

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