Bakery Assistant Manager

Who is New Leaf Community Markets?

New Leaf Community Markets opened its doors as a small cooperative in 1985 on the Westside of Santa Cruz. We learned early on, that the well-being of our guests, staff, and community starts with sustainable, locally-produced food. Farm-to-table all the way! We've partnered with open-minded producers who care as deeply about our people, the planet, and social justice as we do, from day one.

Our mission is to be a purveyor of good - from offering the best local and natural foods to taking care of our staff, community, and environment. We love what we do, and we know that it's our passionate staff who make it all possible. We're committed to taking care of our people by leading the way with progressive employment practices.

Every day, we work to create an atmosphere of openness, caring, trust, and fairness - a place where staff can thrive, and differences are celebrated. As a member of the New Leaf Community Markets team, you can count on an inclusive, friendly environment and a welcoming group of inspired individuals who love people, great food, and being a part of a community gathering place.

Ingredients You'll Bring to the Table:

You love food and have the ability to create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests' expectations. You are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where you work.

You embody the spirit of New Leaf Community Markets core values: Community, Integrity, Sustainability, Quality, and Respect; and you are driven by our mission to nourish and sustain our community by using business as a force for change.

What's on Your Plate:

Job Title: Bakery Assistant Manager

Department: Bakery

Reports To: Bakery Manager

FLSA Status: Nonexempt

Summary

The Bakery Assistant Manager supports the Bakery Manager in overseeing the day-to-day operations of the bakery department, ensuring the highest standards of product quality, presentation, and customer service. This role assists with inventory management, staff supervision, training, and maintaining food safety standards. The Bakery Assistant Manager plays a critical role in achieving department goals, driving sales, and fostering a positive team environment.

Essential Duties and Responsibilities

General Requirements:

• Engages with customers in a friendly and knowledgeable manner, addressing customer needs and resolving any issues or complaints promptly.
• Demonstrates flexibility and strong organizational skills, effectively managing multiple priorities and shifting department needs.
• Supports company values and models leadership by fostering a positive and inclusive work culture.
• Provides constructive feedback and guidance to team members, helping to maintain a collaborative and respectful environment.
• Promotes sustainability initiatives by conserving resources and adhering to company sustainability guidelines.
• Adheres to and enforces work and safety policies, following local, state, and federal regulations to maintain a safe and clean work environment.
• Upholds and reinforces company policies and department-specific standards.

Position Responsibilities:

• Assists the Bakery Manager in overseeing daily bakery operations, including production, merchandising, and customer service.
• Supervises and directs bakery staff, ensuring efficient workflow and adherence to company standards for quality, cleanliness, and customer service.
• Assists with inventory management, including ordering, receiving, and stocking bakery products and supplies. Monitors product freshness and ensures accurate rotation.
• Helps manage product displays, ensuring proper presentation, labeling, and pricing according to merchandising standards.
• Maintains a deep understanding of bakery products and processes to provide guidance to staff and customers on product information, including ingredients, allergens, and preparation methods.
• Assists in training and onboarding new bakery team members, providing coaching and feedback to support their development.
• Works closely with the Bakery Manager to ensure the department meets sales goals and margin objectives, identifying opportunities to increase profitability and efficiency.
• Assists with scheduling and time management for bakery staff, ensuring adequate coverage during peak periods.
• Ensures that all food safety regulations are followed, maintaining proper sanitation and cleanliness in the bakery department at all times.
• Helps resolve customer complaints or issues with products and services, providing solutions that ensure customer satisfaction.
• Collaborates with other departments to support store-wide promotions, events, and cross-department initiatives.
• Serves as a point of contact for the bakery department in the absence of the Bakery Manager, ensuring continuity in operations.
• Participates in department meetings and training sessions to stay updated on new products, processes, and company initiatives.
• Performs additional tasks as assigned by the Bakery Manager or store leadership.

This job description is not intended to be an all-inclusive list of duties, responsibilities, and requirements but constitutes a general definition of the positions scope and function within our company. New Leaf Community Markets reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.

Supervisory Responsibilities

The Bakery Assistant Manager holds responsibility for supervising their respective department teams. This includes training, assigning tasks, evaluating performance, addressing employee concerns, and maintaining a positive work environment.

Customer Service Skills

Engages the customer in a friendly manner, shares product information, and assists in locating products. Seeks opportunities to exceed customer expectations and enhance the customer experience.

Education and/or Experience

Previous experience in a bakery or food service environment is required. Prior supervisory or leadership experience is preferred.

Language Skills

Basic ability to read and interpret documents required. Strong verbal communication skills are preferred.

Mathematical Skills

Basic math and computation skills are required. Ability to perform accurate inventory counts, order calculations, and sales tracking.

Reasoning Ability

Skills to read, understand, and follow through on verbal and written instructions. Skills to exercise good judgment at all times.

Knowledge of English (Preferred)

This is a customer service-driven position. Should have the ability to speak, read, and understand English.

Physical Demands

This position works at a Heavy level. Frequently required to stand, walk, and use hands and wrists to handle, grasp, and feel objects. Required to lift, carry, push, or pull items up to 50 pounds. May occasionally need to bend, stoop, kneel, or reach at/above/below shoulder level.

Work Environment

Work occurs in a grocery store environment which includes surfaces that may be wet and slippery, moderate noise levels, and temperature extremes in controlled environments in the cooler and freezer. There may be exposure to certain allergens and chemicals. By the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local laws, we will make reasonable accommodations to qualified applicants and employees with disabilities.

Why You'll Love Working at New Leaf Community Markets

• Amazing Benefits Package - Including comprehensive medical, dental, vision, and 401k at 28 hours a week.
• Great earning potential with the opportunity for growth within our family of brands
• Paid Parental Leave available
• Lifestyle Scheduling
• Public Transport Benefits
• Paid Community Service Hours
• 30% discount at all New Leaf Community Markets, Bristol Farms, and Lazy Acres Natural Market locations

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