Back Office Medical Assistant

Job Title: Medical AssistantJob Description

This Medical Assistant position supports a busy clinic by providing both clinical and administrative assistance to ensure high-quality patient care and smooth daily operations. You will perform follow-ups, manage patient updates, handle inbound calls, and coordinate lab orders and results while using an electronic medical record system.

Responsibilities

• Perform patient follow-ups to ensure continuity of care and timely communication.
• Update patient information accurately in the electronic medical record (EMR) system, including visit notes, lab orders, and results.
• Answer inbound phone calls in a professional and courteous manner, addressing patient questions and routing calls as needed.
• Schedule follow-up appointments and manage appointment scheduling to support clinic workflow.
• Order laboratory tests according to provider instructions and clinic protocols.
• Relay lab results to patients and providers in a clear, accurate, and timely manner in accordance with clinic guidelines.
• Provide general patient care and clinical support under the direction of licensed providers.
• Assist with front desk duties such as checking patients in and out and verifying information as needed.
• Collaborate with healthcare team members to support efficient clinic operations and a positive patient experience.
• Maintain confidentiality of patient information and comply with all healthcare regulations and clinic policies.

Essential Skills

• At least 1 year of experience in medical assisting or a closely related medical support role.
• Medical assisting diploma or certification, or 1+ years of Medical Assistant experience (preferred but not required).
• High school diploma.
• Hands-on experience working in a medical or healthcare environment.
• Proficiency using electronic medical records (EMR), specifically Athena.
• Knowledge of medical terminology and medical records management.
• Experience with electronic health records and electronic medical record systems.
• Appointment scheduling experience in a clinical or healthcare setting.
• Ability to provide direct patient care and clinical support under supervision.
• Strong customer service skills when interacting with patients, families, and clinical staff.
• Experience taking and managing phone calls in a medical or healthcare setting.
• Familiarity with ordering labs and documenting results in the EMR.
• Basic Life Support (BLS) knowledge or certification.
• Understanding of health insurance processes and documentation.

Additional Skills & Qualifications

• Registered Medical Assistant (RMA) or similar medical assisting certification is a plus.
• Experience working at a front desk in a clinic or healthcare facility.
• Background in healthcare customer service or patient-facing roles.
• Strong organizational skills and attention to detail when entering data and updating records.
• Ability to work effectively in a fast-paced clinic environment and manage multiple tasks.
• Excellent communication skills for relaying information between patients and providers.
• Comfort using medical terminology in both written and verbal communication.
• Interest in long-term growth with opportunities for performance-based pay raises and recognition.

Work Environment

This role is fully onsite at a clinic, working Monday through Friday from 8:00 a.m. to 5:00 p.m. You will work closely with providers, clinical staff, and administrative personnel in a patient-focused environment. The clinic uses electronic medical record systems, including Athena, and standard medical equipment for patient care and clinical support. The organization offers a comprehensive benefits package that includes medical, dental, vision, 401(k), and holiday pay with six paid holidays. Upon conversion to a permanent role, employees receive nine paid holidays and 15 days of paid time off (PTO). Performance is recognized through opportunities for pay raises and a unique PTO token program, where standout actions can earn tokens worth one hour of PTO each, which can be used at any time and accumulated without limit. The clinic fosters a supportive and celebratory culture, regularly hosting dinners, lunches, and parties for employees to promote engagement and appreciation.

Job Type & Location

This is a Contract to Hire position based out of St. Cloud, FL.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in St. Cloud,FL.

Application Deadline

This position is anticipated to close on Aug 19, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.