The Back of House (BOH) Team Lead is responsible for leading kitchen operations during assigned shifts to ensure food safety, quality, accuracy, and speed of service at Chick-fil-A. This role sets the tone for operational excellence by coaching team members, managing kitchen flow, and upholding brand standards while creating a positive, high-performance work environment.
The BOH Team Lead models leadership through service, accountability, and attention to detail while ensuring an exceptional guest experience through outstanding food execution.
Starting pay: $18 per
Use various leadership models to effectively lead the Back of House Team:
A. 5 Critical Success Factors
- Leadership
- Talent
- Guest Experience
- Sales and Brand Growth
- Financial Stewardship
B. SERVE
- See the Future
- Engage and Develop Others
- Reinvent Continuously
- Value Results and Relationships
- Embody the Values
C. Performance Expectations Framework (ESRC)
- Expectations (Clear)
- Skills
- Resources
- Consequences / Celebrations
Work schedule
- 8 hour shift