The Back of House (BOH) Shift Leader is a key leader in our kitchen operations, responsible for upholding the highest standards of food safety, food quality, and team performance during every shift. This role goes beyond managing tasks — it's about inspiring a team, protecting our guests through exceptional food standards, and driving a culture of excellence in our kitchen. You will work shoulder-to-shoulder with your team while coaching, developing, and holding standards that make our restaurant one of the top-performing Chick-fil-A operations in Georgia.
This is more than a job. It's a leadership opportunity with real responsibility, real development, and a real path forward.
WHY JOIN OUR TEAM
- Competitive Pay — Above-market wages that reward your leadership
- Flexible Scheduling — We work around your life: school, family, and commitments
- Closed Sundays — Every Sunday off, guaranteed
- Scholarship Opportunities — Access to Chick-fil-A's national scholarship program
- Leadership Development — Hands-on mentorship from an experienced Operator and leadership bench
- Path to Advancement — A growth track toward management and beyond
CORE RESPONSIBILITIES
Kitchen Leadership & Team Development
- Lead, coach, and inspire BOH Team Members to perform at their highest level during every shift
- Model servant leadership — working alongside your team, setting the standard through action, and providing real-time feedback that builds skills and confidence
- Prepare shift setups in advance, ensuring stations are properly staffed and sequenced to maximize Team Member skill sets and operational flow
- Coordinate and manage callouts, coverage gaps, and real-time labor adjustments to maintain service standards
- Communicate Team Member performance, recognition, and policy/procedure concerns to management in a timely, accurate manner
- Maintain a positive, respectful team environment in which every Team Member feels valued and supported
Food Safety & Quality Standards
- Serve as the guardian of food safety — ensuring all SAFE Daily procedures, food handling protocols, and regulatory requirements are upheld without exception during every shift
- Monitor food quality and presentation throughout the shift to ensure all products meet Chick-fil-A's high standards before reaching guests
- Ensure all Team Members follow approved procedures, read boards accurately, and execute food prep and cooking procedures correctly
- Conduct and document all required food safety checks, temperature logs, and safety walk procedures per shift
- Report any food safety concerns, equipment issues, or maintenance needs to management promptly and accurately
Kitchen Operations & Execution
- Oversee all BOH operations — including fry station, breading, assembly, boards, and food prep — ensuring each station is properly staffed, stocked, and running efficiently
- Open, transition, and close the kitchen, prep areas, inventory storage, holding areas, backroom, and campus following all established procedures
- Maintain kitchen cleanliness, organization, and sanitation standards across all BOH areas at all times
- Monitor and manage food inventory and waste to meet company standards and control food costs
- Support the timely, food-safe production and packaging of all catering orders
- Adjust production pace and team positioning in real time to meet speed-of-service targets during peak and non-peak day parts
Cross-Functional Leadership Support
- Collaborate with FOH Shift Leaders and fellow leaders to ensure seamless handoffs, balanced coverage, and a unified Guest and Team Member experience
- Proactively identify and resolve kitchen bottlenecks before they impact Guest experience
- Support and participate in restaurant-wide initiatives, training rollouts, and operational improvement projects
- Adhere strictly to all Chick-fil-A policies, procedures, and brand standards
QUALIFICATIONS & REQUIREMENTS
Required
- Must be 18 years of age or older
- Minimum 1 year of kitchen, food service, or BOH experience in a fast-paced environment
- Demonstrated ability to lead, motivate, and hold a team accountable with professionalism and care
- Strong working knowledge of food safety practices, sanitation standards, and hygiene requirements
- Ability to work effectively under pressure, multi-task across competing priorities, and make sound decisions in a fast-paced environment
- Reliable and consistent attendance — this is a leadership role that the team depends on
- Availability to work a minimum of 3–5 shifts per week, including nights and weekends
- Ability to stand for extended periods, lift up to 50 lbs, and work in a hot kitchen environment
Preferred
- ServSafe Food Handler or Food Manager Certification (or willingness to obtain)
- Previous shift leadership or supervisory experience in a restaurant setting
- Experience with Chick-fil-A kitchen operations, procedures, and production systems
- Familiarity with inventory management, food cost controls, and BOH labor scheduling
WHO WE'RE LOOKING FOR
We don't just hire people who can run a kitchen — we develop leaders who raise everyone around them. The ideal BOH Shift Leader is:
- Humble — Puts the team and the guest before themselves
- Hungry — Driven to improve, grow, and exceed standards every shift
- Smart — Makes good decisions quickly and communicates clearly under pressure
- Reliable — Consistent, dependable, and accountable every single shift
- Standards-Driven — Cares deeply about food safety and quality — no shortcuts, ever
- People-First — Believes that developing people is the highest priority in the building
ABOUT CHICK-FIL-A WINDWARD PARKWAY & HALCYON
Operated by Colby Cameron, Chick-fil-A Windward Parkway and Halcyon are high-volume, high-performance restaurants in the Alpharetta/Cumming, GA area. Our Windward location is an $11M+ annual sales volume unit recognized for food safety excellence and consistently top-ranked drive-thru and dining room operations in Georgia. We are building a leadership team to match our ambition.
Our Mission: To be excellent.
Our Vision: To offer REMARKable experiences by being the premier employer and best eating establishment in the Milton/Alpharetta area.
Our Values: Safe & Reliable · People Growth & Development · Continuous Improvement · Job Ownership
Chick-fil-A Windward Parkway and Halcyon are equal opportunity employers and value diversity. We are committed to providing a safe, respectful, and inclusive work environment for all employees. Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- 401(k) matching
- Referral program
- Employee discount
- Paid training
