B2B Customer Service Representative
Location - Sharonville, Ohio
Pay - $50,000-$52,000 annually
Shift - First Shift
Role Type - Direct Hire
Our client is seeking an experienced B2B Customer Service Representative to join their team in Sharonville, Ohio. This is a direct hire opportunity on first shift offering a stable schedule and competitive salary. The ideal candidate will have prior experience supporting business customers and managing account-based relationships in a fast-paced environment.
Key Responsibilities
Provide professional customer service support to business clients via phone and email
Manage and maintain assigned customer accounts, ensuring timely and accurate responses
Process orders, track shipments, and resolve discrepancies or service issues
Coordinate with internal departments including sales, logistics, and operations to meet customer needs
Ensure all customer records, orders, and communications are accurately documented in internal systems
Handle escalations, troubleshoot issues, and provide effective solutions to maintain client satisfaction
Monitor order status and proactively communicate updates to customers
Qualifications
Previous B2B customer service experience required
Strong communication skills with the ability to interact professionally with business clients
Experience working in a high-volume customer service or call center environment preferred
Proficiency with CRM systems and Microsoft Office
Strong attention to detail and organizational skills
Ability to multitask and manage priorities in a fast-paced setting
Additional Details
First shift schedule, Monday through Friday
Direct hire opportunity with long-term growth potential
Competitive salary ranging from $50,000 to $52,000 annually
This is a great opportunity for a customer service professional looking to work directly with business clients and grow within a stable organization.
Pay Details: $50,000.00 to $52,000.00 per year
Search managed by: Bianca Kimble
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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