This is going to be Hybrid (3 days onsite)
Client location is Ewing Township, NJ. Candidates should be local.

Integrations (AWS) Operate Lead

Job Summary

We are seeking an experienced Integrations (AWS) Operate Lead to provide onsite, US-hours L1/L2 production support for an AWS-based integration layer connecting WME/Salesforce with external vendor systems.

The ideal candidate will have strong hands-on experience supporting both real-time API integrations and scheduled batch/file-based integrations in a production environment. This role requires strong AWS troubleshooting skills, incident management experience, and the ability to coordinate effectively with internal stakeholders and external vendor technical teams.

Key Responsibilities

• Provide L1/L2 production support for AWS-based API and batch/file integrations.

• Monitor integration workflows and production jobs using AWS CloudWatch and Step Functions.

• Monitor the health and status of real-time API and scheduled batch integrations.

• Troubleshoot and resolve production incidents within defined SLAs, escalating systemic or complex issues as required.

• Analyze CloudWatch Logs Insights to identify root causes of integration failures.

• Troubleshoot REST API issues including:

  • Authentication failures

  • Request/response validation errors

  • Timeout issues

  • API connectivity and integration failures

• Troubleshoot batch and file-based integration issues, including:

  • Missed processing windows

  • SFTP failures

  • PGP encryption/decryption issues

  • Data quality (DQ) rejects

  • File delivery and processing failures

• Coordinate reprocessing, reruns, and backfills for failed integrations.

• Act as the primary onsite, US-hours contact for integration-related production issues.

• Coordinate in real time with J&J stakeholders and external vendor technical teams to investigate and resolve cross-system integration issues.

• Fulfill integration service requests, including new integration setups, configuration changes, and mapping updates.

• Maintain and update integration runbooks, support documentation, and the integration catalog.

• Participate in incident reviews, root-cause analysis, and continuous improvement initiatives.

• Identify recurring integration issues and recommend improvements to monitoring, support processes, and operational stability.

Required Technical Skills

• Strong hands-on experience with AWS integration services, including:

  • Amazon S3

  • AWS Lambda

  • Amazon API Gateway

  • AWS Step Functions

  • Amazon CloudWatch

• Strong experience with CloudWatch Logs Insights for production troubleshooting.

• Experience troubleshooting REST APIs and API-based integrations.

• Experience with SFTP/file-based integrations.

• Experience with PGP encryption/decryption and secure file transfers.

• Strong understanding of batch processing, scheduling, reprocessing, and backfill activities.

• Experience supporting production integrations in an L1/L2 operations or managed services environment.

• Strong incident management and SLA-driven production support experience.

Preferred Qualifications

• Experience supporting integrations within Salesforce/WME or similar enterprise platforms.

• Experience working in AID or EAAS environments.

• Experience in a C or SC-level role is preferred.

• Experience in PDM is preferred.

• Experience working with external vendors and enterprise stakeholders.

• Strong knowledge of ITIL/production support processes.

• Experience with incident, problem, and change management.

• Strong communication and stakeholder-management skills.

Soft Skills

• Strong analytical and troubleshooting skills.

• Ability to work effectively under production-support pressure.

• Excellent communication and coordination skills.

• Ability to independently drive incidents through resolution.

• Strong ownership and accountability.

• Ability to communicate technical issues clearly to both technical and business stakeholders.

Work Arrangement

• Work Location: Onsite

• Working Hours: US Hours

• Role: L1/L2 Production Su