Looking for an engineer with strong hands-on Amazon Connect implementation experience to lead configuration, integrations, and optimization as part of the Chassis 2.0 migration.
Responsibilities
Configure Amazon Connect (queues, routing, profiles, security roles).
Build IVR/contact flows using Lambda, Lex/LLM, APIs, and dynamic routing.
Enable voice/chat/email channels and manage outbound dialer.
Develop Lambda functions and integrate with Salesforce, ServiceNow, Epic, and internal APIs.
Manage S3 recordings, KMS encryption, compliance, and Voice ID.
Perform testing/debugging, optimize performance, and support UAT/monitoring.
Required Skills
5+ years Amazon Connect implementation experience.
Strong AWS skills: Lambda, API Gateway, Lex, Kinesis, S3, IAM, Terraform/CloudFormation.
Experience with enterprise contact center deployments and migrations.