AWS Connect Architect

Desired Competencies (Technical/Behavioral Competency)

Strong hands-on experience designing & developing Amazon Connect contact flows & routing profiles. Expertise with AWS Lambda, DynamoDB, S3, CloudWatch Logs, and API Gateway. Sound understanding of IVR/IVA flows, Conversational Design, and Lex Bot integrations. Experience integrating Connect with CRMs Strong telephony knowledge: PSTN, SIP, DIDs, call routing, and call quality troubleshooting. Experience with Kinesis streaming, call event logs, and analytics pipelines. Good knowledge of AWS security (IAM, roles, policies, encryption). Deployment experience using Terraform/CloudFormation and DevOps pipelines. Strong documentation, communication, and solution-design skills. AWS Certifications: Solutions Architect Associate/Professional, Developer Associate. Experience with AI/ML, Contact Lens, sentiment analysis, and analytics. Knowledge of WFM/WFO tools (e.g., Verint, NICE). Experience with monitoring and debugging using CloudWatch Insights and X-Ray. Familiarity with Kinesis, Redshift, Athena, QuickSight for reporting.

Salary Range-$100,000-$160,000 a year

#LI-KR3

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.a

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.