AWS Application Support Engineer

Job Title: AWS Application Support Engineer

Work Locations: Hartford, CT 06103 / Raleigh, NC 27617 / Richardson TX 75082 / Tempe, AZ 85281 / Reston, VA - Hybrid Role: 3 days onsite per week - Mandatory

Vendor Rate: $50/hr

Contract Duration: 12 months

Interview Process (Is face to face required?) Yes

Minimum years of experience: 6-8 years

Job Details:

AWS: S3, RDS, Lambda, CloudWatch, IAM, ECS or comparable AWS services

Database/Data: SQL, relational databases, data validation and troubleshooting

Troubleshooting missing/incorrect data, refresh failures, access issues, and data inconsistencies

Operational troubleshooting of Python and Java applications, including logs, configuration files, errors, and API responses

REST APIs and application integration troubleshooting

Strong customer-facing production/application support experience

Incident management, RCA, monitoring, and operational documentation

Working knowledge of GitLab, CI/CD, Terraform, DevOps, and AWS-native pipelines

Understanding of cloud security, secure data handling, and controlled non-production data usage

Strong communication, ownership, and issue management from intake through resolution

Nice to have:-

Test data provisioning, data refresh, environment readiness, and validation

Data masking, anonymization, or synthetic-data experience

Docker and Kubernetes

ServiceNow, Jira, and ITIL

Runbook, FAQ, and troubleshooting-guide development

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