Job Title: AWS Application Support
Location:- Richardson, TX 75082 - Hybrid
Job Type: Contract
Pay Range: $45-$50/hr.
Job Description:
Seeking an experienced AWS Application Support / Production Support Engineer with strong expertise in AWS cloud services, SQL, application troubleshooting, and production operations. The ideal candidate will have hands-on experience supporting Python and Java applications, troubleshooting data and API issues, managing production incidents, and working with DevOps and CI/CD processes.
Must-Have Skills
- AWS: S3, RDS, Lambda, CloudWatch, IAM, ECS, or comparable AWS services
- Database & Data Support: SQL, relational databases, data validation, and troubleshooting
- Troubleshooting missing or incorrect data, data refresh failures, access issues, and data inconsistencies
- Python and Java application troubleshooting
- Application log analysis, configuration files, error investigation, and API response troubleshooting
- REST APIs and application integration support
- Customer-facing production/application support experience
- Incident management, root cause analysis (RCA), and monitoring
- Operational documentation and issue management
- Working knowledge of GitLab, CI/CD, Terraform, DevOps, and AWS-native pipelines
- Cloud security, secure data handling, and controlled non-production data usage
- Strong communication, ownership, and end-to-end issue resolution
Key Responsibilities
- Provide production and application support for AWS-hosted enterprise applications.
- Troubleshoot data issues, including missing or incorrect records, refresh failures, access problems, and inconsistencies.
- Investigate Python and Java application issues through logs, configuration files, error messages, and API responses.
- Support REST API integrations and resolve application connectivity or data exchange issues.
- Perform SQL queries and data validation to identify and resolve production issues.
- Monitor AWS services such as S3, RDS, Lambda, CloudWatch, IAM, and ECS.
- Manage incidents from initial intake through investigation, resolution, and closure.
- Conduct root cause analysis and implement preventive measures.
- Coordinate with development, infrastructure, database, and DevOps teams.
- Maintain operational documentation, troubleshooting guides, and support procedures.
- Follow cloud security practices and ensure secure handling of test and non-production data.
Nice-to-Have Skills
- Test data provisioning and data refresh
- Environment readiness and validation
- Data masking, anonymization, and synthetic-data generation
- Docker and Kubernetes
- ServiceNow, Jira, and ITIL
- Runbook, FAQ, and troubleshooting-guide development
Top 5 Skills to Prioritize
- AWS cloud services and production support
- SQL, relational databases, and data troubleshooting
- Python/Java application troubleshooting
- REST API and application integration support
- Incident management, RCA, and customer-facing support
Disclaimer: Diverse Lynx LLC is an Equal Opportunity Employer. All applicants and employees are evaluated without discrimination, based solely on their qualifications, ability, competence and performance. This email and its attachments may contain confidential or proprietary information and is intended only for the recipient(s). If you received this message in error, please disregard it and notify the sender. If you no longer wish to receive our communications, you may unsubscribe at any time.
Security Notice: Our official website is www.diverselynx.com We do not operate or authorize any other websites representing Diverse Lynx LLC.