AVP, Mortgage Market Manager

• Demonstrates Dupaco Values: Rooted In Trust, Empathetic Understanding, Strengthening Relationships, Advocate for All and Invest in You

What you’ll be doing:

Dupaco Leadership:

• Lead and manage daily departmental operations, aligning with strategic priorities and operational plans.
• Provide coaching, mentoring, and performance management to ensure team engagement and effectiveness.
• Develop and manage departmental budgets, including training and workforce expenses.
• Foster collaborative relationships internally and externally through peer groups, industry organizations, and community involvement.
• Monitor and respond to trends and insights from member and employee feedback channels.

Job Expectations:

• Serve as the department subject matter expert for mortgage lending regulations, policies, procedures, risk mitigation practices, and operational controls.
• Develop, monitor, and recommend updates to policies and procedures to ensure compliance and operational effectiveness.
• Participate in or lead development of departmental strategic plans, goals, and initiatives.
• Evaluate market trends and develop strategies to improve mortgage growth, operational effectiveness, and member experience.
• Lead or participate in strategic and operational initiatives that improve efficiency, member experience, loan growth, compliance, or technology utilization. 
• Assist in training new employees on product knowledge, lending procedures and regulations, and cross selling skills.
• Responsible for researching, understanding and implementing member preferences related to Mortgage Lending. 
• Maintain regular contact with members to resolve account problems as well as area attorneys, realtors, insurance agents, and others obtaining information.
• Ensure compliance with all federal and state laws and regulations within the Mortgage Lending areas and make recommendations for improving effectiveness of policies and procedures as needed. 
• Supports mortgage loan growth for the credit union and assists in monitoring market share growth.
• Assist in working with vendors that provide services for mortgage lending ensuring it meets vendor due diligence, service level agreements, and member experience.
• Interview members applying for residential mortgage loans and explain the various mortgage programs and requirements.
• Analyze the members’ financial picture to determine if it meets minimum loan criteria established by the Credit Union.
• Conduct closings with buyers, sellers, real estate agents, attorneys and others; and explains figures and charges to appropriate parties.
• Utilize technology both to improve member experiences and maximize efficiencies.
• Recognize member and potential member needs and cross-sell and educate them on appropriate credit union services.
• Perform other duties as assigned.