AVP Loan Administration

Job Summary

The Assistant Vice President of Loan Administration provides strategic oversight, operational leadership, and continuous improvement for the Credit Union’s loss mitigation, bankruptcy, default management, collateral, credit reporting, and loan servicing functions across consumer, residential real estate, insurance-agency–related, and traditional business loan portfolios.

This role is accountable for the end-to-end default and hardship lifecycle, including delinquency management, bankruptcy administration, default resolution, and regulatory compliance, while balancing financial risk mitigation with a strong, member-focused approach.

The AVP oversees default servicing activities, including escalations, loan modifications, repossessions, foreclosures, and REO management, and establishes a forward-looking operating strategy aligned with Credit Union goals, member experience, financial soundness, regulatory expectations, and technology modernization.

Location: Burbank or Torrance, CA

Responsibilities

Strategy & Leadership

·         Develop and execute enterprise-wide loss mitigation, bankruptcy, and loan servicing strategies across all loan portfolios.

·         Establish, maintain, and enhance policies, procedures, and workflows aligned with regulatory requirements and industry best practices.

·         Lead, coach, and develop teams responsible for loss mitigation, bankruptcy administration, and loan servicing operations.

·         Identify process improvements, automation opportunities, and servicing technology enhancements, and oversee related third-party vendor performance and controls.

Loss Mitigation & Default Servicing

• Oversee all stages of delinquency, default, and legal resolution, including:
• • Early- and late-stage collections and borrower outreach
  • Hardship evaluation and loss mitigation options (repayment plans, forbearance, deferrals, modifications)
  • Loan modification program design, approval frameworks, and quality control
  • Consumer and business bankruptcies (Chapters 7, 11, 12, and 13), including proofs of claim, reaffirmations, motions for relief from stay, and discharge processing
  • Short sales, deeds-in-lieu, repossessions, and foreclosures, including referral approvals, milestones, exceptions, and regulatory timelines
  • REO intake, management, disposition strategy, and vendor oversight
  • Charge-offs, recoveries, and third-party collections
  • Investor, mortgage insurance (MI), and guarantor reporting where applicable
• Serve as the escalation point for complex bankruptcies, legal matters, high-risk accounts, and complaints on defaulted accounts.
• Oversee and manage relationships with bankruptcy attorneys, trustees, foreclosure counsel, and collection agencies.
• Ensure consistent treatment, proper documentation, and audit-ready servicing across all default activities.

Loan Servicing & Administration

·         Oversee collateral perfection and ancillary servicing, including vehicle title liens with state motor vehicle agencies, timely UCC filings, collateral protection and insurance administration, escrow, and servicing systems.

·         Ensure accurate, complete, and timely reporting of credit information to Equifax, Experian, and TransUnion in accordance with Metro 2 standards.

·         Investigate and resolve credit bureau disputes, inaccuracies, and related member complaints within required timeframes.

·         Oversee required tax reporting associated with applicable settlements, cancellations of debt, and charge-off activities.

Risk Management & Portfolio Health

·         Monitor delinquency, default, bankruptcy, recovery, negative-share balance, and credit-quality trends, along with servicing performance; direct corrective strategies when risks emerge.

·         Evaluate the impact of bankruptcies and defaults on losses, recoveries, and reserves.

·         Partner with Finance and Risk to forecast loss exposure and recovery expectations.

·         Prepare and review performance, risk, servicing, collections, and loss mitigation reporting for the Chief Lending Officer, executive management, the Board, executive committees, and the Asset/Liability Committee (ALCO).

·         Function as a first-line risk owner, coordinating with independent Risk and Audit functions.

Regulatory & Compliance

·         Ensure compliance with applicable laws and regulations, including:

o   U.S. Bankruptcy Code and court rules

• • Fair Debt Collection Practices Act (FDCPA)
  • RESPA (Regulation X) and TILA (Regulation Z) servicing rules
  • State collection and foreclosure laws
  • Fair Credit Reporting Act (FCRA)
  • Federal and state lending, servicing, and consumer protection requirements
  • NCUA and applicable state regulatory guidance

·         Ensure timely, accurate filings and responses in bankruptcy proceedings.

·         Maintain audit readiness, robust quality control, and timely regulatory reporting across bankruptcy, default, and recovery processes, with prompt remediation of operational deficiencies.

·         Ensure policy changes and regulatory updates are implemented promptly and employees receive appropriate training.

Cross-Functional Collaboration

• Partner with Legal and Compliance on litigation, bankruptcies, and regulatory matters.
• Collaborate with Lending leadership to improve lending policies, underwriting practices, and early intervention strategies, informed by delinquency and bankruptcy trends, portfolio performance, and decisioning and portfolio analytics.

Member Experience

• Ensure respectful, compliant, and transparent treatment of members experiencing financial hardship.
• Oversee hardship and resolution options for members seeking alternatives to bankruptcy, where appropriate.

Qualifications

Education & Experience

• Bachelor’s degree in Finance, Business, or related field, or equivalent professional experience.
• Prior experience within a financial institution or credit union required.
• 8+ years of experience in loss mitigation, collections, servicing, or special assets.
• 3+ years leading teams responsible for bankruptcies, legal recoveries, and default portfolios.
• Deep expertise in default servicing across consumer, real estate, and business loans, including loan modifications, repossessions, foreclosure, and REO management.
• Demonstrated experience managing consumer and real estate bankruptcies; exposure to business or specialty lending bankruptcies preferred.
• Working knowledge of credit bureau reporting (Metro 2 and FCRA), lien perfection and UCC filings, and loan servicing operations.

Knowledge & Skills

• Experience with bankruptcy management systems, proof-of-claim platforms, and legal workflow tools. Working knowledge of AKUVO, Fiserv, Velera, Lumin Digital, Glia, and Zoom Contact Center preferred.
• Strong analytical, risk assessment, and decision-making capabilities.
• Ability to balance regulatory rigor, risk management, and member empathy while protecting the Credit Union’s brand and reputation.