AVP, Central Operations Services

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility.

Position Summary
The Assistant Vice President, Central Operations is responsible for managing a portfolio of Operations Centers located in US branch offices and the Philippines. This position utilizes their expertise to drive LEAN principles and methodology to assess current state and continuously improve processes and
procedures in close collaboration with various internal stakeholders. The AVP works independently under guidance from the VP to provide subject matter expertise in establishing and maintaining an Operational Center of Excellence.

Responsibilities and Accountabilities

Direct oversight of Central work team(s) based onshore and offshore across the life cycle of a policy. These may include one or more process areas such as (but not limited to):

• Submission Intake

• Compliance Operations

• Workers’ Compensation Services

• Motor Vehicle Reporting/Filings

• Client Notification Issuance

• Consumer Complaints Handling

• Producer Appointments

• Claims Adjuster Licensing

• Policy Rating

• Policy & Endorsement Issuance

• Coverage Specific Data Processing

• Other Business Operations Support as needed

Lead and manage assigned Central Operations teams with focus on production levels, service level agreements, quality, and cost.

Grow the efficiency of existing organizational processes and procedures through continuous improvement and implementation of technology solutions.
Ensures Service Level Agreements are measured and met throughout delivery team.
Actively pursue strategic and operational objectives to meet business goals.

For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

$111,300 - $172,700/year

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.
• Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.

For Colorado Applicants - The deadline to submit your application is:

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