AVP - Aviation Claims

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

Job Summary:

As the Assistant Vice President of Aviation Claims at Starr Insurance, you will be responsible for the strategic oversight and management of a broad array of general aviation, complex risk, and major risk liability claims for highly valued insureds. Your role will involve analyzing and evaluating claims and coverage, implementing effective claims processes for your assigned accounts, ensuring compliance with industry regulations, serving as a brand ambassador, and leading a team of claims professionals while assisting with the development of junior team members.

You will collaborate with internal and external stakeholders to drive efficient claims resolution, maintain strong client relationships, and contribute to the growth and profitability of the organization. Additionally, you will stay updated with industry trends and developments to identify opportunities for improvement and enhance the company's competitive edge.

Responsibilities:

• Provide strategic leadership and guidance to junior aviation claims professionals.
• Foster a collaborative and high-performance work environment.
• Mentor and develop team members to enhance their technical and professional skills.
• Lead initiatives to improve team efficiency and effectiveness.
• Oversee the end-to-end claims process, ensuring accuracy, efficiency, and adherence to company policies and procedures.
• Evaluate and analyze complex aviation claims, including property damage, liability, bodily injury, and loss of life.
• Collaborate with underwriters, brokers, and external experts to investigate claims and determine coverage and liability.
• Review and interpret policy terms and conditions to ensure proper claim handling.
• Monitor claims reserves and evaluate settlement offers to minimize financial risk.
• Develop and implement best practices for claims management and resolution.
• Develop and maintain strong relationships with clients, brokers, and other key stakeholders.
• Serve as a primary point of contact for assigned accounts to address escalated claims issues and resolve conflicts effectively.
• Communicate claim status and updates to internal and external parties in a timely and professional manner.
• Provide exceptional customer service and ensure client satisfaction.
• Represent the company at industry events and conferences to enhance brand visibility.
• Stay updated with industry regulations, laws, and best practices related to aviation claims.
• Ensure compliance with regulatory requirements and internal policies.
• Implement strategies to mitigate risks and maintain a strong control environment.
• Conduct regular audits and reviews to ensure compliance and identify areas for improvement.
• Analyze claims data, trends, and patterns to identify areas for improvement and develop strategies to enhance claims handling processes.
• Collaborate with the senior management team to develop and implement strategic initiatives.
• Provide insights and recommendations for product development and risk management strategies.
• Lead projects aimed at improving operational efficiency and effectiveness.
• Oversee the financial aspects of claims management, including budgeting, forecasting, and financial reporting.
• Monitor and control claims-related expenses to ensure cost-effectiveness.
• Develop and implement strategies to optimize financial performance and profitability.

Qualifications and Skills:

• Bachelor's degree in insurance, risk management, aviation, or a related field. (Advanced degree or law degree/ private practice experience preferred).
• Extensive experience in aviation claims management within the commercial insurance industry.
• Strong knowledge of aviation insurance policies, coverage, and industry practices.
• Excellent leadership and team management skills.
• Analytical mindset with the ability to interpret complex claims information.
• Strong negotiation and conflict resolution abilities.
• Exceptional communication and interpersonal skills.
• Sound understanding of regulatory requirements and compliance.
• Proficiency in relevant claims management software and tools.
• Proven track record of strategic thinking and problem-solving abilities.

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Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.