Aviation Customer Service Representative (FBO)

Customer Service Representative

Full-Time (4-day week)

Richmond International Airport

$16.00-$19.00 Based on Experience

Richmond Jet Center is currently seeking a full-time Customer Service Representative to staff its front desk weekend shift, Sunday mornings through Wednesday evenings. 

Located at the Richmond International Airport (RIC) in Sandston, Richmond Jet Center is a full-service Fixed Base Operator (FBO). Our services are provided 24 hours a day and 7 days a week, and include flight planning, fueling, maintenance, repairs,catering, pilot and passenger services, and heated hangars for storage. We are a family-owned company that has operated at RIC for almost 80 years. Our employees are like our second family!

Our full-time employees enjoy competitive salaries based on their qualifications and experience, as well as benefits such as family healthcare, dental, and life insurance, 401K with matching, paid vacation, and sick days.

POSITION SUMMARY: Provides customers with courteous customer service in person or over the phone; strives to retain present customers and develop new business by extending professional and efficient service and suggesting additional services and products to serve customers' needs.

Starting at $16 per hour with no experience.

Shift Schedule (4 days / 40 hours): Sunday 6:00 am - 6:00 pm, Monday - Wednesday 6:00 am - 1:00 pm. 

DUTIES AND RESPONSIBILITIES:

• Answer, screen, and direct calls on a multi-line phone system courteously and professionally; forward calls to the appropriate employee or voicemail
• Greet all visitors with a smile, determine their needs, and direct them to the appropriate person
• Provide a full range of concierge services to our clients, including but not limited to arranging hotel reservations, rental cars, and verifying catering requirements. Fueling and aircraft servicing requests
• Coordinate with line service on all aircraft services and fuel transactions, and process payments for these transactions.
• Provide our clients with positive, professional, and prompt service in a respectful manner with a HAPPY TO HELP ATTITUDE, working with accuracy, clarity, and an eye for detail.
• Contribute to building strong TEAM spirit and demonstrate commitment to the goals and interests of Richmond Jet Center.
• Be able to cover others' PTO from time to time. 
• Present a professional appearance and demeanor at all times.