Job Description
Common work tasks include:
• Assist with configuration and installation of new Avaya systems
• Check health of Avaya environment including trunking and adjunct systems
• Work trouble and programming tickets
• Acting as tier III support for more complicated troubles
• Work with Telecom providers to address circuit issues
• Deployment of new products and technologies in the Avaya portfolio
Required Skills
Candidates must possess:
• Minimum of 15 years of experience with Avaya systems
• Experience with the following Avaya products:
Communication Manager 7.1.3
Session Manager 7.1.3
Call Management System R18
System Manager 7.1.3
Work Force Optimization 15.2
• Experience with the following equipment:
Avaya G650/450/430s
Spira SBCs
• In depth knowledge and experience with real-time communications, voice, and video protocols including H.323 and SIP
• Knowledge of routing, switching, firewalls, WAN technologies, and QoS
Candidates should be able to:
• Be able to communicate with vendors and customers in a professional manner
• Create accurate documentation for user consumption on new products and services that are rolled out
• Train junior level staff on Avaya technologies
Preference will be given to candidates that possess the following:
• Broadsoft Hosted VoIP products
• Ability to automate routine tasks via python scripting