Avaya Support Engineer

Crescens Inc.

Jackson, MS
3 days ago

Highlights

Experience with the following Avaya products:Communication Manager 7.1.3, Session Manager 7.1.3, Call Management System R18, System Manager 7.1.3, Work Force Optimization 15.2. In depth knowledge and experience with real-time communications, voice, and video protocols including H.323 and SIP.

Numbers & Facts

Location	Jackson, MS
Industry	Computer/IT Services
Company Size	20 to 49 employees
Year Founded	2002
Website	http://crescensinc.com/

Description

Title: Avaya Support Engineer
Contract Duration: 3 Years
Location: Jackson, Mississippi
Work Arrangement: Onsite

Job Description:

Assist with configuration and installation of new Avaya systems
Check health of Avaya environment including trunking and adjunct systems
Work trouble and programming tickets
Acting as tier III support for more complicated troubles
Work with Telecom providers to address circuit issues
Deployment of new products and technologies in the Avaya portfolio

Required Skills/Experience

Minimum of 15 years of experience with Avaya systems
Experience with the following Avaya products:Communication Manager 7.1.3, Session Manager 7.1.3, Call Management System R18, System Manager 7.1.3, Work Force Optimization 15.2
Experience with the following equipment:Avaya G650/450/430s & Spira Clients

In depth knowledge and experience with real-time communications, voice, and video protocols including H.323 and SIP
Knowledge of routing, switching, firewalls, WAN technologies, and QoS
Candidates should be able to:
Be able to communicate with vendors and customers in a professional manner
Create accurate documentation for user consumption on new products and services that are rolled out
Train junior level staff on Avaya technologies

Preferred/Not Required

Broadsoft Hosted VoIP products
Ability to automate routine tasks via python scripting

About Company

Crescens Inc. is an industry leader in providing IT staffing services and tailored workforce solutions to meet the demanding expectations and distinctive needs of clients across the United States and Canada. We have grown tremendously in the past years and have been applauded by our clients for the quality of workforce and the quick turnaround time. We have evolved from good service to great service and all management plans are geared towards quality.

Our vision is to be the best in Talent Acquisition and strive for excellence consistently by focusing on four performance dimensions; Quality, Efficiency, Cost and Risk. A satisfied client and candidate are the backbone to our continued success. Headquartered in New Jersey, we are a team with unique expertise to deliver exceptional results to our clients by setting benchmarks and establishing best practices.