Avaya Support Engineer

Avaya Support Engineer
Location: Jackson, MS (Onsite)
Job Type: Contract (3-Year Engagement)
Schedule: Monday-Friday, 7:30 AM to 4:30 PM
Hours: 40 Hours/Week


Job Summary
We are seeking an experienced Avaya Support Engineer to support and maintain enterprise voice and communication systems for the Client. The ideal candidate will have extensive hands-on experience with Avaya infrastructure, VoIP technologies, and telecommunications systems while providing Tier III support for complex issues.
Key Responsibilities

• Configure, install, and support new Avaya systems.
• Monitor and maintain the health of the Avaya environment, including trunking and adjunct systems.
• Troubleshoot and resolve voice and telecommunications incidents.
• Provide Tier III technical support for complex voice-related issues.
• Work with telecom carriers and service providers to resolve circuit issues.
• Deploy new products and technologies within the Avaya portfolio.
• Create technical documentation and operational procedures.
• Train and mentor junior support staff on Avaya technologies.

Required Qualifications

• Bachelor's degree preferred.
• Minimum 15 years of experience supporting Avaya systems.
• Experience with:
  • Avaya Communication Manager 7.1.3
  • Avaya Session Manager 7.1.3
  • Avaya Call Management System (CMS) R18
  • Avaya System Manager 7.1.3
  • Avaya Workforce Optimization 15.2
• Experience with:
  • Avaya G650, G450, and G430 platforms
  • Oracle/AudioCodes SpirA Clients
• Strong knowledge of:
  • SIP and H.323 protocols
  • Voice and video communications technologies
  • Routing, switching, firewalls, WAN technologies, and QoS
• Excellent communication and customer-facing skills.

Preferred Qualifications

• Experience with BroadSoft Hosted VoIP solutions.
• Python scripting and automation experience.
• Previous experience automating routine operational tasks.

Additional Information

• Onsite presence required.
• On-call participation required as part of a voice support rotation.
• No travel reimbursement.
• Opportunity to work in a large-scale enterprise telecommunications environment supporting critical state services.