We have a 3-year, onsite, Avaya Support Engineer contract, in Jackson, MS. The anticipated start date is immediate.
Our client is seeking a highly experienced Avaya Support Engineer to provide advanced technical support, troubleshooting, system administration, and implementation services within an enterprise telecommunications environment.
The ideal candidate will have extensive hands-on experience with Avaya technologies, strong troubleshooting skills, and the ability to resolve complex telecommunications issues while supporting system enhancements and new technology deployments.
Key Responsibilities
- Assist with the configuration and installation of new Avaya systems.
- Monitor and maintain the health and performance of the Avaya environment, including trunking and adjunct systems.
- Troubleshoot and resolve technical support and programming tickets.
- Provide Tier III technical support for complex telecommunications issues.
- Coordinate with telecommunications providers to identify and resolve circuit-related issues.
- Support the deployment of new products and technologies within the Avaya portfolio.
- Develop and maintain accurate technical documentation for new products, services, and system configurations.
- Train and mentor junior-level technical staff on Avaya technologies.
- Communicate professionally with vendors, customers, and internal technical teams.
Minimum Qualifications
Minimum of 15 years of hands-on experience with Avaya telecommunications systems.
Demonstrated experience with the following Avaya products:
- Avaya Communication Manager 7.1.3
- Avaya Session Manager 7.1.3
- Avaya Call Management System (CMS) R18
- Avaya System Manager 7.1.3
- Avaya Workforce Optimization 15.2
Hands-on experience with the following equipment:
- Avaya G650, G450, and G430 gateways
- Spira Session Border Controllers (SBCs)
- In-depth knowledge of real-time communications, voice, and video protocols, including H.323 and SIP.
- Strong knowledge of routing, switching, firewalls, WAN technologies, and Quality of Service (QoS).
- Proven ability to troubleshoot and resolve complex telecommunications issues.
- Experience providing Tier III technical support in an enterprise environment.
- Strong verbal and written communication skills.
- Ability to create clear, accurate technical documentation for end users and technical teams.
- Experience training and mentoring junior-level technical staff.
Desired Skills
- Experience with BroadSoft Hosted VoIP products and solutions.
- Ability to automate routine tasks using Python scripting.
- Strong analytical and problem-solving abilities.
- Excellent organizational skills and attention to detail.
- Ability to work independently and manage multiple technical priorities.
Minimum Application Requirements
Your application will be disqualified if you do not meet all these minimum application requirements.
- Must meet or exceed the Minimum Qualifications.
- Must be a current resident of the United States.
- Must have current work authorization for the United States.
- Must be a direct hire.
- Must be willing and able to work 100% onsite. Remote and hybrid work are not permitted.
Important: Make sure to check your junk/spam folders, as we will use email to contact you regarding your application and next steps.