Avaya Support Engineer

Job Title: Avaya Support Engineer
Job Location: Jackson, MS (Onsite)
Position Type: Contract
Duratio: 36 months

Primary Skills: Avaya systems, Avaya Communication Manager 7.1.3, Avaya Session Manager 7.1.3, Avaya Call Management System R18, Avaya System Manager 7.1.3, Avaya Work Force Optimization 15.2, Avaya G650/450/430s equipment, Spira SBCs, H.323, SIP, real-time communications, voice and video protocols, routing, switching, firewalls, WAN technologies, QoS, system configuration and installation, tier III support, documentation, training junior staff

Preferred Skills: Broadsoft Hosted VoIP products, Python scripting for task automation

The Avaya Support Engineer will assist with the configuration and installation of new Avaya systems, check the health of the Avaya environment including trunking and adjunct systems, work trouble and programming tickets, act as tier III support for more complicated troubles, work with Telecom providers to address circuit issues, and deploy new products and technologies in the Avaya portfolio.

Technical

• Assist with configuration and installation of new Avaya systems.

• Check the health of the Avaya environment including trunking and adjunct systems.

• Work trouble and programming tickets.

• Act as tier III support for more complicated troubles.

• Work with Telecom providers to address circuit issues.

• Deploy new products and technologies in the Avaya portfolio.

• Create accurate documentation for user consumption on new products and services that are rolled out.

• Train junior level staff on Avaya technologies.

Non-Technical

• Communicate with vendors and customers in a professional manner.

• Minimum of 15 years of experience with Avaya systems

• Experience with Avaya Communication Manager 7.1.3

• Experience with Avaya Session Manager 7.1.3

• Experience with Avaya Call Management System R18

• Experience with Avaya System Manager 7.1.3

• Experience with Avaya Work Force Optimization 15.2

• Experience with Avaya G650/450/430s equipment

• Experience with Spira SBCs

• In-depth knowledge and experience with real-time communications, voice, and video protocols including H.323 and SIP

• Knowledge of routing, switching, firewalls, WAN technologies, and QoS

• Broadsoft Hosted VoIP products

• Ability to automate routine tasks via python scripting