Avaya Engineer

Pyramid, Inc

Saint Louis, MO

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Avaya Software, Broadcasting, Call Routing, Communication Skills, Customer Service Operations, Customer Support/Service, Documentation, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, PBX (Private Branch eXchange), PBX Operator, Polycom, Problem Solving Skills, SIP (Session Initiation Protocol), Systems Administration/Management, Testing, VoIP (Voice over IP), Voice Mail

LOCATION

Saint Louis, MO

POSTED

2 days ago

Immediate need for a Avaya Engineer with Business Analysis skills for a position in the IT Industry. This is 10+ months contract opportunity with long-term potential located in Saint Louis, MO. Please review the job description below: Job ID: 18-01919 Key Responsibilities:/Key Requirements and Technology Experience: Handle phone moves. Headset installations, troubleshooting headset issues, etc. Feet on the floor assistance to backline teams (i.e. trace trunks, vendor assistance for onsite repairs/visits, etc.) PBX system administration. Program call specific routing for Managers/Assistants, etc. Set up voice mail for new users, resetting voice mail password, remove voice mail for term'd users, etc. Route Broadcast messages for site. Technical Degree Voice preferred. Must have strong interpersonal and communication skills, along with the ability to interact positively with peers, managers, customers, and service providers. Must be self-directed with independent problem-solving ability and basic documentation skills. Previous experience in customer support, voice operations, Avaya PBX and Avaya VoIP administration, or another related area. Minimum of 5 years' experience with configuration and troubleshooting Avaya VoIP systems. Minimum of 5 years' experience troubleshooting voice and circuits (SIP, PRIs, Trunks). Experience supporting PolyCom Telepresence / Video Conferencing systems is a plus. Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. Qualified candidates should apply online for immediate consideration.

Avaya Engineer

Pyramid, Inc

Saint Louis, MO

About the Company

Pyramid, Inc

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