Highlights
Provide local software and hardware support requiring complex integrated configurations in the areas of; Avaya Communications Manager and Avaya PBX (call routing, Cisco Unity Connection integration, AES, CMS, one-X), Sonus/Ribbon, LAN/WAN, VoIP, SIP//Session Management//Avaya Media Server. DAY TO DAY Responsible for development of program schedule, program tasks, communication materials for senior leadership and Contact Center engineering documentation in relation to fast moving programs.
Numbers & Facts
| Location | Charlotte |
| Job Type | Temporary, Contractor |
| Industry | Staffing/Employment Agencies |
| Salary | $70–$73 Per Hour |
| Company Size | 10,000 employees or more |
| Year Founded | 1991 |
| Website | http://www.collabera.com |
Description
MAJOR BANKING CLIENT IS HIRING FOR A CALL CENTER ENGINEER!!!
Job Title: Call Center Engineer
Location: Charlotte, NC; Jacksonville, FL; Kennesaw, GA
Work Arrangement: 3 day in office 2 day WFH
Client Industry: Banking
Duration: 12 -18 months Contract
Schedule: Monday to Friday
Work Arrangement: 3 day in office 2 day WFH
Client Industry: Banking
Duration: 12 -18 months Contract
Schedule: Monday to Friday
About the Role:
MUST HAVES
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8+ years of Call Center Experience
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Strong knowledge of ACM, CMS, Session Manager
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Communication Manager is a MUST and the need to be STRONG
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Proficiency with Aspect, NICE voice recording, IVR, dialers, Genesys IVR and VoIP IVR & Broadsoft
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Knowledge of CTI, LAN/WAN, and switches and routers
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SIP understanding
DAY TO DAY
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Responsible for development of program schedule, program tasks, communication materials for senior leadership and Contact Center engineering documentation in relation to fast moving programs.
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Provide local software and hardware support requiring complex integrated configurations in the areas of; Avaya Communications Manager and Avaya PBX (call routing, Cisco Unity Connection integration, AES, CMS, one-X), Sonus/Ribbon, LAN/WAN, VoIP, SIP//Session Management//Avaya Media Server.
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Assist in the development of project supporting documentation/information to include Bill of Materials (BOMs), cost estimates and equipment placement requests
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Provide program guidance and develop program timelines from an engineering point of view in partnership with our program delivery team.
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Directly support business initiated projects.
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Direct and communicate with leadership on status of programs and open issues.
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Develop ROM/SOW quotes for projects for equipment placement, licensing
Compensation
Hourly Rate: 70$-73$ per hour
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
About Us
At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.
Ready to Apply?
Apply now or reach out to Ashwini Pawar at ashwini.pawar@collabera.com for more information. We look forward to speaking with you!
About Company
Since 1991, Collabera has been a leading provider of IT staffing solutions and services. We are known for providing the best staffing experience and taking great care of our clients and employees.
Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:
Our client-centric model provides focus, commitment and a dedicated team to help our clients achieve their business objectives. For consultants and employees, we offer an enriching experience that promotes career growth and lifelong learning.
The Collabera Way represents our fundamentals beliefs and is founded on the following building blocks:
