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Avaya ACM Developer

Macpower Digital Assets Edge Private Limited

Las Vegas, NV

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JOB DETAILS
SALARY
$51–$51 Per Hour
SKILLS
Analysis Skills, Architectural Design, Avaya Software, Communication Skills, Computer Telephony Integration (CTI), Cross-Functional, Customer Support/Service, Establish Priorities, Identify Issues, Local Area Network (LAN), Microsoft PowerPoint, Microsoft Visio, Presentation/Verbal Skills, Project/Program Management, QoS (Quality of Service), System Architecture, Testing, Time Management, VXML (Voice Markup Language), Voice Response Systems, Wide Area Network (WAN)
LOCATION
Las Vegas, NV
POSTED
7 days ago
Job Overview:
  • Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation.
  • Excellent customer service skills including reporting, organization, written and oral communication and task prioritization.
  • Experience in program communication and program management.
  • Communication skills a must, PowerPoint, Visio, structured program updates.
  • Must be highly motivated and a self-directed individual? Strong hands-on knowledge of Avaya Session Manager, Avaya IVR.
  • Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis.
  • Knowledge of CTI, LAN/WAN communications and VXML knowledge.
  • Experience with configuration and support experience in a complex multi-layered network environment.
  • Participate in cross-functional teams and ability to work effectively in a geographically dispersed team.
  • Experience working under tight deadlines and high-pressure environment.
  • Excellent troubleshooting and analytical skills.
MUST HAVE:
  • Extensive programming experience on Avaya ACM, working knowledge of IVR, call flows, vectors, and adjunct routing, system architecture, design principles and implementation.
  • Must be highly motivated and a self-directed individual.
  • Strong hands-on knowledge of Avaya Session Manager, Avaya IVR.
  • Experience with QoS configurations, jitter, diagnosing and tuning QoS and performing bandwidth analysis.
  • Knowledge of CTI, LAN/WAN communications and VXML knowledge.

About the Company

M

Macpower Digital Assets Edge Private Limited

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