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IQUASAR LLC logo

AV Technician

IQUASAR LLC

  • Fort Eustis, VA
  • 13 days ago
  • Full-time

Highlights

Support shall include day-to-day VTC setup, scheduling, troubleshooting, maintenance, replacement of equipment, installation of replacement equipment, in-call VTC support, and training on VTC equipment. Complete knowledge of intermediate-level Microsoft Teams functionality, hardware peripheral device implementation, and troubleshooting (Microphones and camera devices/drivers).

Numbers & Facts

LocationFort Eustis, VA
Job TypeFull-time
IndustryComputer/IT Services
Company Size50 to 99 employees
Year Founded2000
Websitehttps://www.iquasar.com/

Description

Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Training & development


One of our clients in Fort Eustis, VA, needs an AV Technician for a permanent position.


  • Position: AV Technician
  • Location: Fort Eustis, VA
  • Position Type: Permanent position
  • Travel: N/A
Job Description
  • On-site direct AV/VTC support, including troubleshooting issues for a variety of AV/VTC equipment, including Cisco-based conferencing systems, as well as DISA’s conference lines
  • Support shall include day-to-day VTC setup, scheduling, troubleshooting, maintenance, replacement of equipment, installation of replacement equipment, in-call VTC support, and training on VTC equipment.
  • Troubleshooting and creatively working around rooms that are "hard down”
  • Configuration support will include building and maintaining drivers, updating existing firmware for preventative maintenance
  • Support for customer requests, VTC meetings, and sessions across 10 different VTC rooms; equipment support for Cisco and Polycom VTC systems.
  • Leveraging in-depth knowledge of the functionality of monitors, projectors, and videoconferencing systems
  • Managing site inventory and spares with the use of a database
  • Managing/completing Quarterly Preventive Maintenance project and weekly status reports
  • Creating/resolving break-fix tickets by monitoring the client ticketing system
  • Escalating large break-fix issues and workarounds to the VC Lead Technician
  • Engaging the VC Lead on-site for large project deployments, floor renovations, and escalations
  • Support shall extend across both NIPR and SIPR communication mediums.
  • Support all Skype for Business VTC conferencing. Skype for Business support has the same operational requirements as Cisco and Polycom VTC’s.
Qualifications
  • Required - Secret Security Clearance
  • CTS Certification (must be able to obtain within 6 months of hire)
  • Required - Security+ CE Certification (IAT Level II)
  • 2+ years audio/visual experience desired
  • Complete knowledge of intermediate-level Microsoft Teams functionality, hardware peripheral device implementation, and troubleshooting (Microphones and camera devices/drivers)
  • Understanding of integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting.
  • Excellent customer service and written/verbal communication skills.
  • Requires knowledge of the Microsoft suite (Outlook, Excel, and Word primarily) and Windows
Employee Benefits:
  • Great Benefits: Paid time off, flexible work schedule, teleworking allowed, medical/dental/vision plan, 401 (k), and more.
  • Tuition assistance for continuing or career-related education.
  • Our cultural focus is on people and results - not bureaucracy.
  • Ample opportunity for career growth – we promote from within
  • Leadership takes a constructive interest in every team member’s success.
  • Work/Life Balance and flexible hours
  • Be part of a close-knit team that works and plays together and helps one another succeed.
  • You will not be micromanaged: plan, prioritize, schedule, and be accountable for your own tasks.
  • Casual workplace
  • An open-door policy with all management

About Company

iQuasar is a technology services company based out of greater Washington, D.C. that has been in the business for more than a decade. We are experienced in working with Federal, State, and Local Governments as well as Commercial customers. Our employees and contractors have served customers like the Federal Reserve Board, United States Patent and Trade Office (USPTO), Comcast Cable, Frontier Wireless, T-Mobile, IBM, Departments of Transportation & Treasury, and Commonwealths of VA & PA, among many others.

We have strong capabilities in Program/ Project Management, Application & System Development/Administration, Help Desk, Cloud, Business Process Design, and Cybersecurity. We are an authorized Microsoft, Amazon Web Services, and Google partner. We provide Information Technology services to our broad customer base and proposal development and recruitment process outsourcing services to our government contractor customers.

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