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AV Technician

Cb

  • Fort Eustis, Virginia
  • 12 days ago

    Highlights

    Support shall include day-to-day VTC setup, scheduling, troubleshooting, maintenance, replacement of equipment, installation of replacement equipment, in-call VTC support, and training on VTC equipment. Complete knowledge of intermediate-level Microsoft Teams functionality, hardware peripheral device implementation, and troubleshooting (Microphones and camera devices/drivers).

    Numbers & Facts

    LocationFort Eustis, Virginia

    Description

    Benefits:
    • 401(k)
    • 401(k) matching
    • Competitive salary
    • Dental insurance
    • Health insurance
    • Paid time off
    • Parental leave
    • Training & development
    One of our clients in Fort Eustis, VA, needs an AV Technician for a permanent position.
    • Position: AV Technician
    • Location: Fort Eustis, VA
    • Position Type: Permanent position
    • Travel: N/A
    Job Description
    • On-site direct AV/VTC support, including troubleshooting issues for a variety of AV/VTC equipment, including Cisco-based conferencing systems, as well as DISA’s conference lines
    • Support shall include day-to-day VTC setup, scheduling, troubleshooting, maintenance, replacement of equipment, installation of replacement equipment, in-call VTC support, and training on VTC equipment.
    • Troubleshooting and creatively working around rooms that are "hard down”
    • Configuration support will include building and maintaining drivers, updating existing firmware for preventative maintenance
    • Support for customer requests, VTC meetings, and sessions across 10 different VTC rooms; equipment support for Cisco and Polycom VTC systems.
    • Leveraging in-depth knowledge of the functionality of monitors, projectors, and videoconferencing systems
    • Managing site inventory and spares with the use of a database
    • Managing/completing Quarterly Preventive Maintenance project and weekly status reports
    • Creating/resolving break-fix tickets by monitoring the client ticketing system
    • Escalating large break-fix issues and workarounds to the VC Lead Technician
    • Engaging the VC Lead on-site for large project deployments, floor renovations, and escalations
    • Support shall extend across both NIPR and SIPR communication mediums.
    • Support all Skype for Business VTC conferencing. Skype for Business support has the same operational requirements as Cisco and Polycom VTC’s.
    Qualifications
    • Required- Secret Security Clearance
    • CTS Certification (must be able to obtain within 6 months of hire)
    • Required- Security+ CE Certification (IAT Level II)
    • 2+ years audio/visual experience desired
    • Complete knowledge of intermediate-level Microsoft Teams functionality, hardware peripheral device implementation, and troubleshooting (Microphones and camera devices/drivers)
    • Understanding of integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting.
    • Excellent customer service and written/verbal communication skills.
    • Requires knowledge of the Microsoft suite (Outlook, Excel, and Word primarily) and Windows
    Employee Benefits:
    • Great Benefits: Paid time off, flexible work schedule, teleworking allowed, medical/dental/vision plan, 401 (k), and more.
    • Tuition assistance for continuing or career-related education.
    • Our cultural focus is on people and results - not bureaucracy.
    • Ample opportunity for career growth – we promote from within
    • Leadership takes a constructive interest in every team member’s success.
    • Work/Life Balance and flexible hours
    • Be part of a close-knit team that works and plays together and helps one another succeed.
    • You will not be micromanaged: plan, prioritize, schedule, and be accountable for your own tasks.
    • Casual workplace
    • An open-door policy with all management

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