AV Technician

Mindlance

Austin, TX

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JOB DETAILS

SALARY

$34.57–$36.49 Per Hour

SKILLS

Analysis Skills, Application Programming Interface (API), Audiovisual, Auditing, Automation, Biamp, Change Requests/Orders, Cisco Network Systems, Cisco Unified Communications Manager (CUCM), Communication Skills, Computer Science, Continuous Improvement, Crestron, Cross-Functional, Data Quality, Digital Video, Establish Priorities, Event Management, Extron, Identify Issues, Industry Standards, Information Technology & Information Systems, JavaScript, Lighting Control Console, Linux Media Players, Logistics, Machine Tool, Maintenance Services, Management of Information Systems/Technology (MIS), Microsoft PowerPoint, Microsoft Product Family, Multitasking, Network Protocols, Operational Support, PC Hardware, Peripheral Hardware, Presentation/Verbal Skills, Process Development, Process Improvement, Python Programming/Scripting Language, Reporting Dashboards, Root Cause Analysis, Scripting (Scripting Languages), Service Level Agreement (SLA), ServiceNow, Software Engineering, Team Player, Telemetry, Testing, Time Management, Touchscreens, User Interface/Experience (UI/UX), Videoconferencing, Web Programming, WebEx, Webinar, Writing Skills

LOCATION

Austin, TX

POSTED

2 days ago

Event & AV services technician

• Bachelor’s degree in computer science, Information Systems, or other related field. Or equivalent work experience.
• Typically has 5 to 7 years of related work experience.
• Operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
• Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.
• Proficient in Microsoft 365 applications including Microsoft Teams, PowerPoint, and Outlook.
• Basic understanding of networking and network protocols
• Extensive knowledge of video infrastructure and endpoint equipment. This includes the configuration and operation of Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco Endpoints, Microsoft Teams Rooms, and Poly Endpoints, Zoom Rooms.
• Provide video conferencing event planning production packets consisting of logistics, test plans, configuration drawings, and other necessary information working with other cross-functional teams.
• Familiarity of media encoders similar to Wirecast and OBS
• Understanding of eCDN management and other enterprise video collaboration products and services.
• Troubleshoot and resolve video conferencing and event service incidents, including RMA’s, and hardware/software issues.
• Process service requests within the Video and Event Services area.
• Experience with Zoom Meetings and Webinar, Teams Meetings and Teams Live, Cisco WebEx Meetings and Webinar, and other industry-standard meeting platforms.
• Schedule, setup, and disconnect video conferences for internal and external meetings.
• Work with 3rd party vendors to troubleshoot issues and perform root cause analysis.
• Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services.
• Conduct equipment audits, as necessary.
• Follow defined processes and ensure that the processes are adhered to by the team.
• Advanced technical knowledge of how-to setup, install, troubleshoot connections for audio visual equipment including cameras, microphones, projectors, touchscreens, and monitors.
• Must be a self-starter with the ability to work independently and as part of a team.
• Strong time management, prioritization, and analysis skills. Ability to multi-task.
• Strong written and verbal communication skills and the ability to communicate clearly and professionally with end users, the IT Video Team, Executives, and IT management.
• Experience operating audio and video equipment for live events such as All Hands and Townhalls
• Understanding and troubleshooting Crestron, Bi-Amp and Extron, Allen & Heath 30-channel digital mixers for live sound production, Vaddio type video switchers and digital camera equipment, Clear Com type audio device, multi-channel lighting board including lighting presets, PowerPoint, VLC player, PC hardware, and many types of cables, extenders, video and audio peripherals from Shure, Netgear, QSC, Epson and Samsung.
• Produce Run of Show documents, attendance reports, IT equipment readiness checklist and other items for Audio Video production team.
• Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiencies, and enhance the overall user experience.

• Partner with the software engineering team to help develop and improve internal video monitoring and observability tooling (dashboards, endpoint audits, telemetry, and automated triage), translating day-to-day operational pain points into product requirements.
• Contribute to the ongoing development of the video operations platform — helping validate data from multiple monitoring sources (e.g., call quality, endpoint, and network telemetry), testing new features, and providing feedback to guide the roadmap.
• Basic scripting or web-development aptitude (e.g., Python or JavaScript) and a willingness to work with APIs, dashboards, and data — enough to assist with small enhancements and data validation, not just operate the tools.
• Comfort working with data-driven monitoring and reporting: identifying recurring incidents, surfacing trends, and helping shape proactive alerting so issues are caught before users are impacted.
• Interest in automation and continuous improvement — helping streamline and standardize video operations workflows (incident creation, audits, event readiness) into repeatable, tool-supported processes.

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

AV Technician

Mindlance

Austin, TX

About the Company

Mindlance

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