The AV Tech supports events through live event production, control-room operations, digital content creation, technical coordination, and customer-focused end-user assistance.
This is a dedicated live production role rather than a general audiovisual support position. The specialist is responsible for executing event production requirements accurately and consistently in accordance with established run-of-show procedures.
Key Responsibilities
1. Live Event Production
- Coordinate and provide comprehensive live production support for events, programs, and meetings.
- Operate event production systems primarily from the designated control room, including direct-feed cameras, in-room audiovisual systems, mobile devices such as iPads, and other production equipment.
- Provide control-room support throughout events and assist with in-Plenary operations when the facility configuration permits.
- Provide operational input for future room designs to facilitate effective production operations.
- Operate event timer systems according to strict run-of-show requirements, maintaining accurate program timing, production cues, and transitions.
- Assist with the setup and breakdown of external audio and video equipment used for events.
- Operate Microsoft Teams and other major video conferencing platforms to support live and hybrid event production.
- Operate live production equipment and provide technical support in a media studio environment.
- Collaborate with support staff, program teams, instructors, and other stakeholders to ensure seamless event execution.
2. Digital Content Creation and Editing
- Create, edit, and prepare digital content for programs and events.
- Edit and format presentation slideshows to support program delivery and event production requirements.
- Photograph attendees, programs, and event activities in accordance with applicable approval, privacy, and confidentiality requirements.
- Record, edit, and prepare video content for approved programs and events.
- Organize and maintain approved event media and production assets.
3. Facility and Production Systems
- Use Q-SYS Core Manager to support the operation and basic monitoring of building and production systems.
- Operate the Sony RM-IP500 camera controller to manage pan-tilt-zoom (PTZ) cameras and provide high-quality video coverage of event lessons.
- Manage, operate, and support mobile devices, including iPads, used during programs and events.
- Supervise and oversee production equipment within the environment.
- Troubleshoot and resolve issues involving advanced audiovisual and live production systems to minimize event disruptions.
- Interpret audiovisual system line drawings and rack elevation documents to support reliable system operations.
- Provide technical support during testing activities involving equipment.
- Stage equipment and assist with equipment delivery and installation as needed.
- Apply knowledge of audiovisual signal flow, audio gain structure, and audio mixing to maintain system integrity and production quality.
- Maintain the cleanliness, organization, and operational readiness of production spaces, control rooms, and equipment.
4. End-User and Customer Support
- Provide technical assistance to staff, instructors, and trainees, resolving issues involving laptops, iPads, digital displays, software, and network connectivity.
- Deliver professional, customer-focused support to presenters, instructors, trainees, attendees, and guests, demonstrating strong hospitality and service skills.
- Communicate clearly and professionally before, during, and after events.
- Escalate technical issues to the appropriate support resource when necessary.
Qualifications and Resource Requirements
Technical Knowledge and Experience
- Understanding of audio mixing, audiovisual signal flow, and audio gain structure.
- Basic understanding of Q-SYS systems, including Q-SYS Core Manager.
- Experience with live production workflows, event timing, production cues, and run-of-show execution.
- Experience creating and editing digital content, including presentation slideshows, photography, and video.
- Ability to troubleshoot audiovisual production systems and support end-user technology.
- Ability to interpret audiovisual system line drawings and rack elevation documents.
Professional Skills
- Strong hospitality, customer service, collaboration, and communication skills.
- Ability to coordinate effectively with support staff, instructors, program teams, and other stakeholders.
- Ability to execute production requirements accurately in a structured, time-sensitive environment.
- Commitment to maintaining strict confidentiality.
Work Environment and Physical Requirements
- Must work onsite five (5) days per week or more, as required by the event and production schedule.
- Must be available to work weekends based on the event and program schedule.
- Must be comfortable working in medical environments
- Must be able to lift and move heavy objects weighing 50 pounds or more.