AV Tech Support Analyst - Chicago - 6481744

We Are:

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and, Interactive, Technology, and Operations services, all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 778,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com.

You Are:

The Infrastructure Shared Services group is the internal global IT organization for Accenture. We run the daily IT operations ranging from workstation support, AV support, network infrastructure, and in-office video conference technology support. This role will be part of our Special Events, Leadership Enablement, and Client Technology team. The focus being supporting the high-profile meetings and events that take place in our Connected Innovation Center in Chicago. The specialization will be supporting AV and meeting collaboration technology.

The Work:

• Providing white glove service and support to all Accenture employees and client guests that are participating in meetings or events in the office
• Managing and maintaining Audio Visual technologies such as a sound mixer with synchronized wireless microphones
• Testing operation, and troubleshooting video conferencing devices and display walls
• Such devices could include: Microsoft Teams Rooms, Cyviz Display Walls, Cisco VC rooms, etc.
• Managing and maintaining extended reality devices such as Apple Vision Pro and Meta Quest devices
• Acting as the technical lead during high-profile client meetings and leadership events ensuring a seamless technology experience
• Collaborating with global teams to pilot and support emerging technologies for immersive experiences and hybrid collaboration
• Creating and updating technical documentation

The role is 100% in office, based in Chicago, IL. There may be some opportunities to travel for off-site event support.