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AV Support Technician

Redshift Recruiting LLC

Saratoga Springs, NY

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JOB DETAILS
SALARY
$60,000–$65,000 Per Year
SKILLS
Audioconferencing, Audiovisual, Cisco Network Systems, Communication Skills, Customer Relations, Customer Support/Service, Documentation, Equipment Maintenance/Repair, Equipment Validation, Functional Testing, Identify Issues, Internet Technology, Interpersonal Skills, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Recruiting/Staffing Agency, Reliability Engineering, Team Player, Technical Support, Testing, Time Management, User Documentation, User Interface/Experience (UI/UX), Validation Testing, Videoconferencing, Web Conferencing, Webinar, Writing Skills
LOCATION
Saratoga Springs, NY
POSTED
13 days ago

AV Support Technician
Location: Near Albany, NY
Salary Range: $60,000 - $65,000 annually
Employment Type: Full-Time
Work Arrangement: On-Site (Monday-Friday) with occasional regional travel (10-15%)
Join a Growing Technology Team Supporting Modern Meeting & Collaboration Environments
Our growing client is seeking an AV Support Technician to provide hands-on support for conference room technology, video collaboration systems, hybrid meetings, and live events. This is an exciting opportunity for an experienced AV professional who enjoys working directly with end users, solving technical challenges, and ensuring seamless meeting experiences.
The ideal candidate will combine strong audio-visual technical skills with excellent customer service and communication abilities, helping users confidently navigate modern collaboration technologies.
Position Overview
As the AV Support Technician, you will be responsible for managing, maintaining, and supporting conference room technology and video conferencing systems across a professional corporate environment. You will serve as the primary resource for meeting support, user training, troubleshooting, and conference room readiness.
This role requires a customer-focused technician who can provide both proactive support and real-time assistance during meetings, presentations, webinars, and special events.
Key Responsibilities
Conference Room & AV Technology SupportManage and support conference room audiovisual equipment and collaboration technologies
Configure, maintain, and troubleshoot: Video conferencing systems
Interactive displays
Audio systems
Presentation equipment
Collaboration platforms
Monitor conference room technology to ensure optimal performance and reliability
Perform routine testing and validation of equipment before meetings and events
Video Conferencing & Meeting SupportSupport hybrid, virtual, and in-person meetings
Assist presenters and participants with: Video conferencing connections
Audio setup
Presentation sharing
Screen sharing
Meeting controls
Provide real-time troubleshooting and technical support during meetings and live events
Ensure smooth operation of collaboration platforms and conference room systems
User Training & DocumentationTrain employees on conference room technologies and collaboration tools
Create easy-to-follow user guides, quick-reference materials, and training documentation
Conduct onboarding sessions and technology orientation training for new users
Help non-technical users become comfortable utilizing meeting room technology
Event & Presentation SupportSupport executive presentations, webinars, virtual events, and corporate meetings
Assist with event setup, testing, recording, and live streaming activities
Coordinate with stakeholders to ensure all technical requirements are met before events begin
Verify equipment functionality and resolve issues proactively
Technical TroubleshootingDiagnose and resolve hardware, software, connectivity, and user-related issues
Escalate complex technical concerns when appropriate
Maintain documentation of equipment configurations and support activities
Recommend improvements to enhance reliability and user experience


Qualifications
Required ExperienceMinimum of 2 years of experience installing, maintaining, troubleshooting, and supporting professional AV systems
At least 1 year of experience providing direct user support for conference room and meeting technologies
Experience supporting enterprise conference room environments
Proven ability to troubleshoot audiovisual equipment in real-time situations
Technical Skills
Experience with:Video conferencing platforms
Conference room AV systems
Interactive display technology
Audio and presentation equipment
Hybrid meeting environments
Web conferencing technologies
Preferred experience includes:Cisco video conferencing solutions
Interactive touch displays
Microsoft Teams
Webex
Meeting recording and streaming platforms
Soft SkillsStrong customer service and interpersonal skills
Excellent verbal and written communication abilities
Ability to explain technical concepts to non-technical users
Strong organizational and time-management skills
Ability to remain calm and professional during high-visibility meetings and events
Detail-oriented with strong problem-solving abilities

To see a full listing of all our open positions, please visit:
https://www.redshiftrecruiting.com/jobs-hiring-near-me

redShift Recruiting is the region's premier recruiting agency with over 100 years of combined experience in the recruiting field. We specialize in permanent, temporary, and temp-to-hire positions. Our superior service combined with our highly qualified and carefully selected bank of candidates sets us apart.

About the Company

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Redshift Recruiting LLC