Role Summary: Provides operational support for AV rooms, devices, and end users ensuring SLA adherence. Support onsite break/fix and remote diagnosticsCoordinate with L3 and vendors for escalation.
Numbers & Facts
Location
Boston, MA
Salary
$20–$25 Per Hour
Description
Request ID: 97934-1
Title: AV Support Engineers – L1 / L2 Locations: Onsite: Boston, MA Duration: 6+ Months with Possible Extension.
Pay Range: $20-$25/Hour on W2/C2C (All inclusive)
Role Summary:
Provides operational support for AV rooms, devices, and end users ensuring SLA adherence.
Roles & Responsibilities:
Handle incident/request management (L1/L2)
Provide conference room and device troubleshooting
Support onsite break/fix and remote diagnosticsCoordinate with L3 and vendors for escalation
Deliver user-facing support (white-glove where Required)
Key Skills:
AV device troubleshooting (MTR, Zoom Rooms)
Service desk and ITSM tools
Customer-facing communication
Basic network/audio/video troubleshooting
Digital signage support (Appspace content updates, BrightSign troubleshooting)
Basic support for room booking platforms (Eptura Engage)
Certifications (Preferred):
ITIL Foundation
AVIXA CTS (preferred)
Education:
Diploma / Bachelor’s in IT / AV Technology
Company Benefits & Culture
Inclusive and diverse work environment
Opportunities for professional growth and development
Comprehensive health and wellness benefits
Appreciate your quick response and please feel free to reach me out for any query you may have.