AV Support Engineer

Mondo

Salisbury, North Carolina

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JOB DETAILS

SALARY

$48–$55 Per Hour

SKILLS

3rd Level Support, Audiovisual, Board Meeting, Communication Skills, Computer Firmware, Computer Science, Conferences, Continuous Improvement, Customer Experience, Digital Media, Engineering Management, Executive Assistant Skills , Hardware Configuration Management, Hardware Installation, Information Technology & Information Systems, Microsoft Product Family, Office Equipment, Operating Systems, Process Improvement, Technical Support

LOCATION

Salisbury, North Carolina

POSTED

30+ days ago

Job Title: AV Support Engineer
Location-Type: Salisbury, NC (Hybrid/4 days a week)
Start Date Is: May 18th
Duration: 1 year C2H
Compensation Range: $48-55/hr W2
Benefits: Eligible for Health, Dental, Vision, 401K
Must be authorized to work in the U.S. This position is not eligible for sponsorship .

About the Role
We're looking for a hands-on AV and Microsoft Teams Rooms engineer to own the AV experience for ADUSA's C-Suite executives. You'll be the 3rd-level technical expert supporting executive meetings, board-level events, and high-visibility conferences, while also working in the Digital Media team's Evolution Lab on next-generation AV and collaboration solutions. This is a high-impact, high-visibility seat.

What You'll Be Doing

Provide 3rd-level technical support, setup, and installation of Microsoft Teams Rooms (MTR) and AV equipment across offices
Lead AV setup and live support for C-Suite conferences, board meetings, and executive events in partnership with the Executive Support team.
Partner with the Digital Media Manager and Engineering Lead in the Evolution Lab to pilot next-generation AV and collaboration solutions before broader rollout.
Run version testing on the MTR app and MTR device OS / firmware to validate readiness for general population deployment.
Drive continuous improvement of the customer experience and support model for MTR and AV systems across the enterprise.
Install and configure AV hardware displays, mounts, cabling, and supporting infrastructure to a polished, executive-ready standard.
Document solution designs, configurations, and runbooks so the broader team can support what you build.

What They're Looking For

3–5 years providing MTR and AV support specifically for C-Suite events and meetings (this is a hard requirement).
Demonstrated experience deploying and supporting Microsoft Teams Rooms or comparable collaboration technology across a widely distributed enterprise.
3 years working with digital signage solutions.
Hands-on experience with MS Teams Rooms Administration (MTRA Portal), Teams Rooms configuration, and hardware deployment.
Strong AV hardware install background displays, mounts, cable management, room build-outs.
Strong communication skills this person interfaces directly with executives, business stakeholders, and AV/MTR vendors.
B.S. in Computer Science, IT, Engineering, or equivalent professional experience.

AV Support Engineer

Mondo

Salisbury, North Carolina

About the Company

Mondo

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